amazon-connect

4/24/2025, 12:00:00 AM ~ 4/25/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect agent workspace expands capabilities for third-party applications, including contact-related actions The Amazon Connect agent workspace now supports additional capabilities for third-party applications including the ability make outbound calls, accept, transfer, and clear contacts, and update agent status. These enhancements allow you to integrate applications that give agents more intuitive workflows. For example, agents can now initiate one-click outbound calls from a custom-built call history interface that presents their most recent customer interactions....

4/17/2025, 12:00:00 AM ~ 4/18/2025, 12:00:00 AM (UTC) Recent Announcements AWS Security Incident Response now supports integration with AWS PrivateLink AWS announces AWS Security Incident Response with AWS PrivateLink integration, enabling customers to manage their service membership directly from their Amazon Virtual Private Cloud (VPC). Now, together with AWS PrivateLink, customers can access AWS Security Incident Response APIs while keeping their traffic off the public internet, adding an extra layer of security when managing and recovering from sensitive security events....

4/9/2025, 12:00:00 AM ~ 4/10/2025, 12:00:00 AM (UTC) Recent Announcements Anthropic’s Claude 3.7 Sonnet is now available on Amazon Bedrock in Europe Anthropic’s Claude 3.7 Sonnet hybrid reasoning model, their most intelligent model to date, is now available through cross-region inference on Bedrock in Europe (Ireland), Europe (Paris), Europe (Frankfurt), and Europe (Stockholm). Claude 3.7 Sonnet represents a significant advancement in AI capabilities, offering both quick responses and extended, step-by-step thinking made visible to the user....

4/2/2025, 12:00:00 AM ~ 4/3/2025, 12:00:00 AM (UTC) Recent Announcements Monitor service dependencies with Amazon CloudWatch Application Signals SLOs Amazon CloudWatch Application Signals now supports creating Service Level Objectives (SLOs) using metrics from your service dependencies. You can now monitor the performance of your services’ dependencies, and proactively resolve problems through SLO goal setting, thanks to this new ability.\n Using Application Signals you can create period-based or request-based SLOs that track key metrics like latency and faults for the outgoing requests from your services to their dependencies....

4/1/2025, 12:00:00 AM ~ 4/2/2025, 12:00:00 AM (UTC) Recent Announcements Amazon QuickSight launches dashboard versioning and publish any analysis to any dashboard Amazon QuickSight launches dashboard versioning and the ability to publish any analysis to replace any dashboard to improve author productivity. Dashboard versioning enables authors to view and easily re-publish previously published versions of their dashboards as well as the notes on what updates were made by whom. Publishing any analysis to any dashboard means that authors don’t have to replace a dashboard with the analysis that it started from, but can use any other analysis in the account....