amazon-connect

11/19/2025, 12:00:00 AM ~ 11/20/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides conversational analytics for voice and chat bots Amazon Connect now provides conversational analytics for end-customer self-service interactions across voice and digital channels, helping you better understand and improve your customers’ self-service experiences. This includes across PSTN/telephony, in-app and web-calling, web and mobile chat, SMS, WhatsApp Business messaging, and Apple Messages for Business. \n With this launch, Connect now provides rich conversational analytics across both human-agent interactions and end-customer self-service interactions....

11/13/2025, 12:00:00 AM ~ 11/14/2025, 12:00:00 AM (UTC) Recent Announcements AWS CloudFormation Hooks adds granular invocation details for Hooks invocation summary Building on the Hooks Invocation Summary launched in September 2025, AWS CloudFormation Hooks now supports granular invocation details. Hook authors can supplement their Hook evaluation responses with detailed findings, finding severity, and remediation advice. The Hooks console now displays these details at the individual control level within each invocation, enabling developers to quickly identify and resolve specific Hook failures....

11/12/2025, 12:00:00 AM ~ 11/13/2025, 12:00:00 AM (UTC) Recent Announcements Application loadbalancer support client credential flow with JWT verification Amazon Web Services (AWS) announces JWT Verification for Application Load Balancer (ALB), enabling secure machine-to-machine (M2M) and service-to-service (S2S) communications. This feature allows ALB to verify JSON Web Tokens (JWTs) included in request headers, validating token signatures, expiration times, and claims without requiring modifications to application code.\n By offloading OAuth 2.0 token validation to ALB, customers can significantly reduce architectural complexity and streamline their security implementation....

10/31/2025, 12:00:00 AM ~ 11/3/2025, 12:00:00 AM (UTC) Recent Announcements Amazon GameLift Streams adds AWS Health notifications for aging resources Amazon GameLift Streams is now integrated with AWS Health and will provide automated notifications about aging stream groups. Customers are sent regular reminders via AWS Health to re-create their stream groups starting as early as the 45th day to the 335th day from the stream group creation date. Stream groups older than 180 days are restricted from adding new applications and automatically expire after the 365th day....

10/23/2025, 12:00:00 AM ~ 10/24/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Aurora DSQL is now available in Europe (Frankfurt) Starting today, Amazon Aurora DSQL is now available in Europe (Frankfurt). Aurora DSQL is the fastest serverless, distributed SQL database with active-active high availability and multi-Region strong consistency. Aurora DSQL enables you to build always available applications with virtually unlimited scalability, the highest availability, and zero infrastructure management. It is designed to make scaling and resilience effortless for your applications and offers the fastest distributed SQL reads and writes....