amazon-connect

8/11/2026, 12:00:00 AM ~ 8/12/2026, 12:00:00 AM (UTC) Recent Announcements Amazon EC2 R8a instances are now available in Canada (Central) region Starting today, Amazon EC2 R8a instances are now available in Canada (Central) Region. These instances, feature 5th Gen AMD EPYC processors (formerly code named Turin) with a maximum frequency of 4.5 GHz, deliver up to 30% higher performance, and up to 19% better price-performance compared to R7a instances.\n R8a instances deliver 45% more memory bandwidth compared to R7a instances, making these instances ideal for latency sensitive workloads....

8/4/2026, 12:00:00 AM ~ 8/5/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Customer now lets you export cases to CSV from the agent workspace Amazon Connect Customer now supports exporting cases to a CSV file directly from the agent workspace, making it easier to share case data with internal teams and external stakeholders such as vendors, legal teams, or business partners. Agents can filter and select cases and choose which case fields to include in the export....

7/24/2026, 12:00:00 AM ~ 7/27/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC Agents using Microsoft Azure Virtual Desktop (AVD) or Windows 365 Cloud PC can now take calls directly from their virtual desktop session with audio optimization enabled. To get started, IT administrators need to complete a one-time setup for their virtual desktop environment. Once configured, media is redirected from the virtual desktop to the agent’s local device, improving audio quality....

7/20/2026, 12:00:00 AM ~ 7/21/2026, 12:00:00 AM (UTC) Recent Announcements AWS Data Exports now provides standardized Amazon Bedrock product metadata Today, AWS announces standardized product metadata for Amazon Bedrock in AWS Data Exports (Cost and Usage Report), giving FinOps teams and cloud administrators consistent, structured attributes to understand Bedrock costs. AWS Data Exports lets you create customized exports of your AWS cost and usage data and deliver them to Amazon S3 for querying with Amazon Athena or loading into your data warehouse....

7/8/2026, 12:00:00 AM ~ 7/9/2026, 12:00:00 AM (UTC) Recent Announcements AWS Builder Center Now Offers Free Sandbox Environments AWS Builder Center now lets builders request free, time-limited sandbox environments directly from eligible workshops, eliminating the need for a personal AWS account, credit card, or concerns about unexpected charges. Previously, workshops could only be completed using a builder’s own AWS account. With sandbox environments, builders of all skill levels can safely deploy resources, write code, and experiment in a pre-provisioned AWS account....