9/23/2026, 12:00:00 AM ~ 9/24/2026, 12:00:00 AM (UTC)
Recent Announcements
AWS announces Salesforce and Zendesk data source connectors for Amazon Bedrock Managed Knowledge Base, a fully managed retrieval-augmented generation (RAG) service. Customers can now sync Salesforce knowledge articles and Zendesk articles and community posts directly into their managed knowledge base.\n Salesforce data source connector and Zendesk data source connector in the Amazon Bedrock User Guide. For more information about Amazon Bedrock Managed Knowledge Base, visit the Amazon Bedrock Knowledge Bases product page.
Amazon Connect Customer now provides routing step data in the analytics data lake
Amazon Connect Customer now provides routing step data in the analytics data lake, making it easier for customers to generate insights from routing decisions. Using the data lake, customers can leverage Amazon Athena and Amazon Quick to analyze trends, such as contacts queued and contacts joined at each routing step, without complex data pipelines. For example, an analyst can now report on how contacts progressed through each routing step, identify where agent matching criteria were relaxed, and measure the impact of routing step configurations on wait times and agent utilization.\nRouting step data is available in all AWS regions where Amazon Connect Customer data lake is offered. To learn more about Amazon Connect Customer data lake, see the Amazon Connect Customer Administrator Guide. To learn more about Amazon Connect Customer, visit the Amazon Connect Customer website.
Amazon CloudWatch Omni: AI-first observability for agents and applications
AWS announces the general availability of Amazon CloudWatch Omni, an evolution of Amazon CloudWatch. Omni is an AI-powered observability experience organized around your teams and the applications they run, so that you can observe and troubleshoot your applications and agents in one place. It combines the interoperability of OpenTelemetry with the scale and reliability of CloudWatch. And it meets you wherever you work: a standalone web experience with single sign-on (SSO) for your team, or a local IDE extension for getting hands-on with your agents.\nWith CloudWatch Omni, you create spaces in your central accounts to see telemetry across your AWS accounts and Regions, as well as other clouds, including Azure workloads. Omni automatically discovers services, maps dependencies, and surfaces golden metrics to help streamline your operational workflows. Using Omni, you can interact with telemetry however you prefer: via chat, through a guided point-and-click path in the console, or directly from a tool of your choice leveraging Agent Toolkit for AWS. Ask a question in natural language and Omni finds the relevant telemetry, builds dynamic views of the signals you care about, and helps you get to root cause powered by AWS DevOps Agent. Prefer to drive yourself? Point and click through the signals that matter most, whether you’re investigating a degrading application or diving deep into a trace or evaluation. Omni also features a dedicated agent observability experience with an evaluation-driven development workflow for AI workloads across frameworks including LangGraph, CrewAI, OpenAI Agents SDK, Vercel AI SDK, and Strands. For every prompt, model call, and tool invocation, Omni helps you evaluate quality and run experiments to validate fixes before you ship. To get started, create your Omni space from the CloudWatch console, configure SSO, and sign in to the standalone web experience. Agent developers can install the free CloudWatch Omni extension for VS Code, Cursor, and Kiro to instrument, debug, and evaluate agents locally (no AWS account required). CloudWatch Omni is generally available in US East (N. Virginia), US West (Oregon) and Europe (Ireland). To learn more, see the Amazon CloudWatch Omni product page and documentation. For pricing, see the CloudWatch Omni pricing page.
AWS Blogs
AWS Big Data Blog
- Configure domain-level VPC networking in Amazon SageMaker Unified Studio
- Announcing Spark Connect on Amazon EMR on EC2: Interactive PySpark anywhere
- Query unstructured data in Amazon SageMaker Catalog using generative AI
Containers
AWS Database Blog
AWS Developer Tools Blog
AWS for Industries
Artificial Intelligence
- From portal-hopping to instant answers: HEMA’s journey with MCP and Amazon Bedrock
- Agentic conversational video intelligence built on AWS
- Use open weight models as your AI coding agent with Amazon Bedrock
AWS Quantum Technologies Blog
AWS Security Blog
- ICYMI: August 2026 @AWS Security
- Supporting ASD’s multi-factor authentication campaign: Why MFA matters more than ever