amazon-connect

10/30/2026, 12:00:00 AM ~ 11/2/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Bedrock expands API support and introduces Cross-Region Inferencing for OpenAI models in AWS GovCloud (US) Amazon Bedrock now supports the OpenAI GPT-5.6 models (Terra and Luna) on the bedrock-runtime endpoint, with support for the Responses, Converse, and Chat Completions APIs in AWS GovCloud (US). It also adds support for Cross-Region Inference, allowing customers to use Cross-Region Inference within AWS GovCloud (US) regions to access higher throughput and increased redundancy....

10/26/2026, 12:00:00 AM ~ 10/27/2026, 12:00:00 AM (UTC) Recent Announcements OpenAI GPT-6.1 Terra is now generally available on Amazon Bedrock Today, AWS announces the general availability of OpenAI GPT-6.1 Terra on Amazon Bedrock. GPT-6.1 Terra expands the GPT-6 family with a balance of capability, speed, and cost efficiency for everyday workloads. \n As the newest model in the Terra line, GPT-6.1 Terra combines detailed visual reasoning, accurate computer use, and improved factuality and natural writing over GPT-5....

10/23/2026, 12:00:00 AM ~ 10/26/2026, 12:00:00 AM (UTC) Recent Announcements Web Search on Amazon Bedrock now supports domain filtering and user location controls Web Search on Amazon Bedrock now supports two new controls that give you more precision over the results that ground a model’s response: domain filtering and user location. Both are configured directly on the web_search tool in your existing OpenAI Responses API request.\n With domain filtering, you can restrict Web Search results to a set of domains you choose....

10/22/2026, 12:00:00 AM ~ 10/23/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Customer now supports customizing the Customer Profiles app on the agent workspace Amazon Connect Customer Profiles now allows administrators to customize which customer data that agents see in the agent workspace, and how it is displayed, using layouts they build in Profile Explorer. Customer Profiles provides agents with a real-time, unified view of each customer during interactions, combining contact history with customer data from multiple sources....

10/21/2026, 12:00:00 AM ~ 10/22/2026, 12:00:00 AM (UTC) Recent Announcements AWS Transform adds storage migration assessments for Amazon S3, EBS, EFS, and FSx Migration assessments in AWS Transform now evaluate on-premises storage for migration to AWS. Instead of manually analyzing thousands of volumes across protocols, capacity, and performance, you upload a storage inventory and AWS Transform does the mapping for you. It matches each workload to the best-fit service, sizes the recommendation, and projects costs to produce a total cost of ownership business case....