amazon-connect

7/24/2026, 12:00:00 AM ~ 7/27/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC Agents using Microsoft Azure Virtual Desktop (AVD) or Windows 365 Cloud PC can now take calls directly from their virtual desktop session with audio optimization enabled. To get started, IT administrators need to complete a one-time setup for their virtual desktop environment. Once configured, media is redirected from the virtual desktop to the agent’s local device, improving audio quality....

7/20/2026, 12:00:00 AM ~ 7/21/2026, 12:00:00 AM (UTC) Recent Announcements AWS Data Exports now provides standardized Amazon Bedrock product metadata Today, AWS announces standardized product metadata for Amazon Bedrock in AWS Data Exports (Cost and Usage Report), giving FinOps teams and cloud administrators consistent, structured attributes to understand Bedrock costs. AWS Data Exports lets you create customized exports of your AWS cost and usage data and deliver them to Amazon S3 for querying with Amazon Athena or loading into your data warehouse....

7/8/2026, 12:00:00 AM ~ 7/9/2026, 12:00:00 AM (UTC) Recent Announcements AWS Builder Center Now Offers Free Sandbox Environments AWS Builder Center now lets builders request free, time-limited sandbox environments directly from eligible workshops, eliminating the need for a personal AWS account, credit card, or concerns about unexpected charges. Previously, workshops could only be completed using a builder’s own AWS account. With sandbox environments, builders of all skill levels can safely deploy resources, write code, and experiment in a pre-provisioned AWS account....

6/18/2026, 12:00:00 AM ~ 6/19/2026, 12:00:00 AM (UTC) Recent Announcements Amazon ECS announces faster service auto scaling Amazon ECS service auto scaling now detects and responds to load changes faster with support for high resolution (20-second) metrics and metric publishing optimizations. In AWS benchmarking tests, time to trigger scale-out improved from 363 seconds to 86 seconds (76% faster, 4.2x), and total time to scale and provision new tasks improved from 386 seconds to 109 seconds (72% faster, 3....

6/16/2026, 12:00:00 AM ~ 6/17/2026, 12:00:00 AM (UTC) Recent Announcements AWS Transform now supports model-to-model migration assessment for generative AI workloads AWS Transform now offers a model-to-model migration custom transformation that assesses your generative AI workloads and produces a comprehensive migration plan for moving from third-party providers to Amazon Bedrock. The AI-powered agent scans your codebase, identifies every AI SDK and model in use, gathers your migration requirements through interactive questions, and maps models to Bedrock equivalents with transparent cost comparisons and production-ready code changes....