12/22/2023, 12:00:00 AM ~ 12/25/2023, 12:00:00 AM (UTC)

Recent Announcements

Amazon Aurora for PostgreSQL now supports h3-pg for geospatial indexing

Amazon Aurora PostgreSQL-Compatible Edition now supports the h3-pg extension, which provides an API to H3, an open-source hexagonal, hierarchical geospatial indexing system. With this extension, you can perform different kinds of spatial analysis over large datasets, including efficient indexing and lookups, modeling flow through a grid, and applying machine learning models over your geospatial data stored in Aurora PostgreSQL.

Amazon Aurora PostgreSQL now supports HypoPG extension for creating hypothetical indexes

Amazon Aurora PostgreSQL-Compatible Edition now supports the HypoPG extension for creating hypothetical indexes, which lets you test the performance impact of an index on query plans before you build it.

Amazon Aurora for PostgreSQL now supports delegating extension management to lower privileged users

Amazon Aurora PostgreSQL-Compatible Edition now supports the rds_extension database role which provides a cluster administrator the ability to delegate create, alter, or drop extension operations to lower privileged users. The cluster administrator can use the new rds.allowed_delegated_extensions DB parameter to limit which extensions a member of the rds_extension role can manage. To get started, take a look at our Working with extensions and foreign data wrappers page.

VPC Traffic Mirroring is now available in four additional regions

Starting today, Amazon Virtual Private Cloud (Amazon VPC) Traffic Mirroring is available in four new regions, including AWS Asia Pacific (Osaka), AWS Europe (Milan), AWS Asia Pacific (Hyderabad), and AWS Africa (Cape Town).

Amazon CloudWatch Network Monitor is now generally available

Today, AWS announces the general availability of Amazon CloudWatch Network Monitor, as a new feature of Amazon CloudWatch that helps monitor network availability and performance between AWS and your on-premises environments.

Amazon CloudFront now supports 4096-bit RSA TLS certificates

Amazon CloudFront announces support for 4096-bit RSA TLS certificates (4K certs). Customers can now use 4K certs with their CloudFront distributions to increase the security of HTTPS connection negotiations between viewers and Amazon CloudFront.

Amazon EC2 R7iz instances are now available in additional AWS Regions

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) R7iz instances are available in AWS Region Europe (Frankfurt) and AWS Region Asia Pacific (Tokyo). R7iz instances are powered by 4th generation Intel Xeon Scalable processors (code named Sapphire Rapids) with an all core turbo frequency up to 3.9 GHz, and built on the AWS Nitro System, a collection of AWS-designed hardware and software innovations that enables the delivery of efficient and flexible cloud services with enhanced security, isolated multi-tenancy, private networking, and fast local storage.

Amazon RDS for Db2 now supports X2iedn instances

Amazon RDS for Db2 now supports memory optimized X2iedn DB instances that are well-suited for memory-intensive, read-heavy and high-throughput write operations.

Automate deployment of SAP systems on ASE databases with AWS Launch Wizard

AWS Launch Wizard now allows you to automate deployment of single-node SAP NetWeaver-based applications running on SAP ASE databases in addition to SAP HANA. Additionally, you can now choose to configure EC2 instances deployed through Launch Wizard with additional Virtual IP/Hostnames. SUSE Linux Enterprise Server (SLES)15 SP5; SLES for SAP 15 SP5, and Red Hat Enterprise Linux (RHEL) 8.8 and RHEL 9.0 are now also supported by Launch Wizard for ASE and HANA deployments.

Amazon Connect agent workspace supports contextual views for third-party apps (preview)

In the Amazon Connect agent workspace, customers can now use information from the current contact, such as the customer’s phone number, to automatically look up data or take certain actions in a third-party application. For example, when the contact comes in, the agent could see a list of the current customer’s orders in a third-party agent workspace app without needing to do manual searches. This feature helps automate data entry and reduce mistakes, decreasing average handle time and improving customer satisfaction.

AWS Neuron adds support for PyTorch 2.1 and Llama-2-70b model inference

AWS Neuron is the SDK for Amazon EC2 Inferentia and Trainium based instances purpose-built for generative AI. Today, with Neuron 2.16 release, we are announcing support for Llama-2 70b model inference on Inf2 instances.

Amazon Connect Contact Lens launches new API to search for contacts

Amazon Connect Contact Lens now provides an API to programmatically search for contacts using filters such as contact attributes (time range, agent, channel, queue, etc.) and keywords within a conversation. Using this API, you can build custom user interfaces that enable managers and agents to search for completed or in progress contacts. For example, if you want to discover insights to help lower average handle time for contacts, you can build custom reporting to identify the longest running contacts.

Amazon SageMaker is now available in Canada West (Calgary) Region

Starting today, you can build, train, and deploy machine learning (ML) models in Canada West (Calgary) Region.

Amazon CloudWatch alarms adds AWS Lambda as an alarm state change action

Today, Amazon CloudWatch alarms support AWS Lambda functions as an alarm state change action. Customers can now choose to invoke a Lambda function directly when a CloudWatch alarm changes to an OK, ALARM or INSUFFICIENT_DATA state. This makes it easier for customers to automate custom actions on alarm state changes.

Amazon EMR Serverless supports fine-grained access control via AWS Lake Formation (Preview)

Amazon EMR Serverless now supports AWS Lake Formation for fine-grained data access control with Apache Spark. This enables you to enforce database, table, column, row and cell-level policies for data stored in Amazon S3 from your EMR Serverless Spark jobs. Policies that you define in Lake Formation take effect when you run Spark applications using EMR Studio, AWS CLI, or job orchestrators such as Amazon Managed Workflows for Apache Airflow and AWS Step Functions.

Amazon Connect Tasks now makes it easier to link and track tasks and associated contacts

Amazon Connect Tasks now makes it easier for you to link and track tasks with associated contacts using related contact ID in Connect flows or from the Connect agent workspace. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. With this new feature, for example, outbound calls made by an agent while resolving a customer follow-up task are now automatically linked providing contact center managers visibility into the agent actions to resolve customer needs. You can now also link tasks with other tasks and contacts using the “Create task” block in Connect flows or the StartTaskContact API by providing the “RelatedContactId” attribute during task creation.

Amazon Connect now supports routing contacts according to the proficiency of agents

Amazon Connect now provides the ability to create and use agent proficiencies for routing a contact to the best available agent in a queue. Each proficiency indicates an agent’s level of expertise in an attribute such as language fluency, skillset, or customer issue types they support. Using agent proficiencies, you can create custom routing requirements so that each customer contact is matched to the available agent best able to drive your desired business outcome. You can also create a series of timed routing steps, so that if your targeted set of agents is not available, you can progressively expand routing to target a wider pool of agents to find the best match. For example, you can set routing criteria where a customer with credit card and auto loans issues can talk to a specialist in both credit card and auto loans (e.g., credit card level 4+ and auto loans 4+). If a match is not found in sufficient time, you can relax the credit card requirement and ensure the matching agent can support the customer’s priority of auto loans (e.g., auto loans 4+).

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