2025-11-19
11/19/2025, 12:00:00 AM ~ 11/20/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides conversational analytics for voice and chat bots Amazon Connect now provides conversational analytics for end-customer self-service interactions across voice and digital channels, helping you better understand and improve your customers’ self-service experiences. This includes across PSTN/telephony, in-app and web-calling, web and mobile chat, SMS, WhatsApp Business messaging, and Apple Messages for Business. \n With this launch, Connect now provides rich conversational analytics across both human-agent interactions and end-customer self-service interactions....