amazon-connect

3/7/2025, 12:00:00 AM ~ 3/10/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Athena Provisioned Capacity now available in the Asia Pacific (Mumbai) Region Amazon Athena Provisioned Capacity is now available in the Asia Pacific (Mumbai) Region. Provisioned Capacity allows you to run SQL queries on dedicated serverless resources for a fixed price, with no long-term commitment, and control workload performance characteristics such as query concurrency and cost.\n Athena is a serverless, interactive query service that makes it possible to analyze petabyte-scale data with ease and flexibility....

3/5/2025, 12:00:00 AM ~ 3/6/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect, Amazon WorkSpaces, and Amazon AppStream 2.0 are now Chrome Enterprise Recommended Amazon Connect, Amazon WorkSpaces, and Amazon AppStream 2.0 have earned Chrome Enterprise Recommended (CER) certification. This designation validates that these services are fully optimized for ChromeOS, ChromeOS Flex, and Chrome browser environments, ensuring seamless integration and performance for businesses using Chrome devices.\n These Chrome-optimized services deliver significant advantages for organizations with users gaining browser-based access to contact center capabilities through Amazon Connect, Windows or Linux virtual desktops through Amazon WorkSpaces, and streaming applications without refactoring with Amazon AppStream 2....

3/3/2025, 12:00:00 AM ~ 3/4/2025, 12:00:00 AM (UTC) Recent Announcements Amazon API Gateway now supports HTTP APIs, mTLS, multi-level base path mappings, and WAF in additional regions Amazon API Gateway (APIGW) now supports all features of HTTP APIs as well as Mutual TLS and multi-level base path mappings on REST APIs in the following additional Regions: Middle East (UAE), Asia Pacific (Jakarta), Asia Pacific (Osaka), Asia Pacific (Hyderabad), Asia Pacific (Melbourne), Europe (Zurich), Europe (Spain), Israel (Tel Aviv), and Canada West (Calgary)....

2/28/2025, 12:00:00 AM ~ 3/3/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches the ability for agents to exchange shifts with each other Amazon Connect now allows agents to exchange shifts with each other, providing greater schedule flexibility without compromising service levels. With this launch, agents can initiate shift trades directly, allowing them to manage unexpected life events without using time off. Additionally, contact center managers can now automate some approvals while ensuring others are approved manually — reducing admin work without sacrificing controls when needed....

2/27/2025, 12:00:00 AM ~ 2/28/2025, 12:00:00 AM (UTC) Recent Announcements Database Insights provides on-demand analysis for RDS MySQL and RDS MariaDB Amazon CloudWatch Database Insights expands the availability of its on-demand analysis experience to the RDS for MySQL and RDS for MariaDB database engines. This feature leverages machine learning models to help identify performance bottlenecks during the selected time period, and gives advice on what to do next.\n This launch allows you to analyze database performance monitoring data for a time period of your choice....