amazon-connect

11/24/2025, 12:00:00 AM ~ 11/25/2025, 12:00:00 AM (UTC) Recent Announcements OpenSearch Service Enhances Log Analytics with New PPL Experience Today, AWS announces enhanced log analytics capabilities in Amazon OpenSearch Service, making Piped Processing Language (PPL) and natural language the default experience in OpenSearch UI’s Observability workspace. This update combines proven pipeline syntax with simplified workflows to deliver an intuitive observability experience, helping customers analyze growing data volumes while controlling costs. The new experience includes 35+ new commands for deep analysis, faceted exploration, and natural language querying to help customers gain deeper insights across infrastructure, security, and business metrics....

11/21/2025, 12:00:00 AM ~ 11/24/2025, 12:00:00 AM (UTC) Recent Announcements Amazon EMR Serverless now supports Apache Spark 4.0.1 (preview) Amazon EMR Serverless now supports Apache Spark 4.0.1 (preview). With Spark 4.0.1, you can build and maintain data pipelines more easily with ANSI SQL and VARIANT data types, strengthen compliance and governance frameworks with Apache Iceberg v3 table format, and deploy new real-time applications faster with enhanced streaming capabilities. This enables your teams to reduce technical debt and iterate more quickly, while ensuring data accuracy and consistency....

11/19/2025, 12:00:00 AM ~ 11/20/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides conversational analytics for voice and chat bots Amazon Connect now provides conversational analytics for end-customer self-service interactions across voice and digital channels, helping you better understand and improve your customers’ self-service experiences. This includes across PSTN/telephony, in-app and web-calling, web and mobile chat, SMS, WhatsApp Business messaging, and Apple Messages for Business. \n With this launch, Connect now provides rich conversational analytics across both human-agent interactions and end-customer self-service interactions....

11/13/2025, 12:00:00 AM ~ 11/14/2025, 12:00:00 AM (UTC) Recent Announcements AWS CloudFormation Hooks adds granular invocation details for Hooks invocation summary Building on the Hooks Invocation Summary launched in September 2025, AWS CloudFormation Hooks now supports granular invocation details. Hook authors can supplement their Hook evaluation responses with detailed findings, finding severity, and remediation advice. The Hooks console now displays these details at the individual control level within each invocation, enabling developers to quickly identify and resolve specific Hook failures....

11/12/2025, 12:00:00 AM ~ 11/13/2025, 12:00:00 AM (UTC) Recent Announcements Application loadbalancer support client credential flow with JWT verification Amazon Web Services (AWS) announces JWT Verification for Application Load Balancer (ALB), enabling secure machine-to-machine (M2M) and service-to-service (S2S) communications. This feature allows ALB to verify JSON Web Tokens (JWTs) included in request headers, validating token signatures, expiration times, and claims without requiring modifications to application code.\n By offloading OAuth 2.0 token validation to ALB, customers can significantly reduce architectural complexity and streamline their security implementation....