amazon-connect

6/23/2022, 12:00:00 AM ~ 6/24/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Wisdom now enables you to integrate agent assistance capabilities into custom agent applications Amazon Connect Wisdom now provides a JavaScript library (WisdomJS) to integrate agent assistance capabilities into your homegrown or third-party agent application, enabling you to increase agent productivity and improve customer satisfaction without having to migrate your agents to another application. Amazon Connect Wisdom reduces the time agents spend searching for answers and enables quick resolution of customer issues by providing knowledge search and real-time recommendations while agents talk with customers....

6/20/2022, 12:00:00 AM ~ 6/21/2022, 12:00:00 AM (UTC) Recent Announcements AWS Managed Microsoft AD enables flexible control over directory settings AWS Directory Service for Microsoft Active Directory (AWS Managed Microsoft AD) now provides you the flexibility to update your directory settings. This makes it easier to meet your specific security and compliance requirements across all new and existing directories. Starting today, you can update your directory settings and AWS Managed Microsoft AD applies the updated settings to all domain controllers, automatically....

6/16/2022, 12:00:00 AM ~ 6/17/2022, 12:00:00 AM (UTC) Recent Announcements Enable Amazon DevOps Guru for RDS from within the Amazon RDS Console Amazon DevOps Guru for RDS now supports enablement from within the Amazon RDS Console. Starting today, you can enable Amazon DevOps Guru for RDS to quickly detect, diagnose, and remediate a wide variety of database-related issues in Amazon Aurora databases while creating a new database. You can also now enable Amazon DevOps Guru for RDS from within the RDS Performance Insights page....

6/10/2022, 12:00:00 AM ~ 6/13/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect forecasting, capacity planning, and scheduling, now available in the Asia Pacific (Sydney) AWS region Amazon Connect forecasting, capacity planning, and scheduling (preview) are now available in the Asia Pacific (Sydney) AWS region. Machine-learning powered capabilities make it easier for contact center managers to help predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure they have the right agents at the right time....

6/8/2022, 12:00:00 AM ~ 6/9/2022, 12:00:00 AM (UTC) Recent Announcements Announcing AWS Cost Allocation Tag API AWS Cost Allocation Tags now offers APIs that you can use to activate and deactivate your Cost Allocation Tags. After you activate a Cost Allocation Tag, it will appear in your cost management products, such as AWS Cost Explorer and AWS Cost and Usage Report. You can use Cost Allocation Tags to filter, categorize, and track your AWS cost and usage information....