amazon-connect

4/26/2023, 12:00:00 AM ~ 4/27/2023, 12:00:00 AM (UTC) Recent Announcements Contact Lens for Amazon Connect evaluation capabilities are now generally available Contact Lens for Amazon Connect now provides a set of evaluation capabilities (GA) that enable contact center managers to create evaluation forms with criteria (e.g., agent adherence to talk scripts or compliance with sensitive data collection practices) that can be scored using Contact Lens’ machine learning powered speech analytics, and view aggregated agent performance results....

4/17/2023, 12:00:00 AM ~ 4/18/2023, 12:00:00 AM (UTC) Recent Announcements Prepare data easily with Amazon Personalize and Amazon SageMaker Data Wrangler integration Amazon Personalize is integrating with Amazon SageMaker Data Wrangler to make it easier for customers to import and prepare their data. Amazon Personalize enables developers to improve customer engagement through personalized product and content recommendations – no ML expertise required. The quality of data used for model training affects the quality of the recommendations, which makes data aggregation and preparation a critical step to get high-quality recommendations using Amazon Personalize....

4/10/2023, 12:00:00 AM ~ 4/11/2023, 12:00:00 AM (UTC) Recent Announcements Amazon ECS on AWS Fargate now supports FIPS 140-2 on AWS Fargate in AWS GovCloud (US) Regions Starting today, customers can deploy their workloads on Amazon ECS on AWS Fargate in a manner compliant with Federal Information Processing Standard (FIPS) 140-2. FIPS is a U.S. and Canadian government standard that specifies the security requirements for cryptographic modules that protect sensitive information....

3/30/2023, 12:00:00 AM ~ 3/31/2023, 12:00:00 AM (UTC) Recent Announcements AWS Lake Formation now available in AWS Middle East (UAE) Region AWS Lake Formation is a service that allows you to set up a secure data lake in days. A data lake is a centralized, curated, and secured repository that stores your data, both in its original form and prepared for analysis. A data lake enables you to break down data silos and combine different types of analytics to gain insights and guide better business decisions....

3/27/2023, 12:00:00 AM ~ 3/28/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides step-by-step guides in agent workspace Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during a customer interaction....