amazon-connect

1/16/2025, 12:00:00 AM ~ 1/17/2025, 12:00:00 AM (UTC) Recent Announcements AWS CodePipeline introduces new debugging experience in AWS Management Console AWS CodePipeline now offers an enhanced debugging experience in the AWS Management Console, enabling you to identify and resolve pipeline failures more efficiently. The new debugging interface introduces a dedicated debugging page, accessible through the left navigation bar’s “Action details” button.\n This page presents a simplified pipeline view with execution and action details displayed in a side panel....

1/10/2025, 12:00:00 AM ~ 1/13/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens launches agent performance evaluations for email contacts You can now evaluate agent performance on emails in Amazon Connect, enabling managers to assess agent performance across contact channels (voice, chat, email, and tasks) in a single easy-to-use web interface, and get aggregated insights across cohorts of agents over time. With this launch, managers can evaluate agent performance by reviewing email threads and additional details of the email interaction (e....

1/8/2025, 12:00:00 AM ~ 1/9/2025, 12:00:00 AM (UTC) Recent Announcements Announcing the general availability of a new AWS Local Zone in New York City Today, AWS announces the general availability of a new AWS Local Zone in New York City, supporting a wide range of workloads at the edge. This new Local Zone offers Amazon Elastic Compute Cloud (Amazon EC2) C7i, R7i, M6i, and M6in instances and Amazon Elastic Block Store (Amazon EBS) volume types gp2, gp3, io1, sc1, and st1....

12/23/2024, 12:00:00 AM ~ 12/24/2024, 12:00:00 AM (UTC) Recent Announcements AWS Neuron introduces support for Trainium2 and NxD Inference Today, AWS announces the release of Neuron 2.21, introducing support for AWS Trainium2 chips and Amazon EC2 Trn2 instances, including the trn2.48xlarge instance type and Trn2 UltraServer. This release also adds support for PyTorch 2.5 and introduces NxD Inference and Neuron Profiler 2.0 (beta). NxD Inference, is a new PyTorch-based library integrated with vLLM, simplifies the deployment of large language and multi-modality models and enables PyTorch model onboarding with minimal code changes, and Neuron Profiler 2....

12/20/2024, 12:00:00 AM ~ 12/23/2024, 12:00:00 AM (UTC) Recent Announcements Amazon EKS expands catalog of upgrade insight checks Today, Amazon Elastic Kubernetes Service (EKS) announces new enhancements to upgrade insights, a feature that surfaces cluster configuration issues that may impact your ability to successfully upgrade a cluster to a newer version of Kubernetes. With these new enhancements, EKS upgrade insights will scan and warn on cluster health and version compatibility issues between different Kubernetes and EKS components such as kubelet, kube-proxy and EKS add-ons....