amazon-connect

11/6/2023, 12:00:00 AM ~ 11/7/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now makes it easier to deliver persistent chat experiences for your customers Amazon Connect now offers a new flow block to enable persistent chats, making it easier to deliver long lasting chat experiences for your customers. Persistent chats enable customers to resume previous conversations with the context, metadata, and transcripts carried over, eliminating the need for customers to repeat themselves and allowing agents to provide personalized service with access to the entire conversation history....

11/1/2023, 12:00:00 AM ~ 11/2/2023, 12:00:00 AM (UTC) Recent Announcements Announcing Favorites feature to organize AWS Systems Manager Documents and Runbooks in the AWS GovCloud (US) Regions Today, we are excited to announce Systems Manager Document Favorites is available in the AWS GovCloud (US) Regions. Favorites is a quick way for customers to find and execute their most important and frequently used documents and runbooks. Documents and runbooks define the actions that Systems Manager performs on your managed instances and other AWS resources....

10/30/2023, 12:00:00 AM ~ 10/31/2023, 12:00:00 AM (UTC) Recent Announcements AWS Elemental MediaTailor now available in seven additional regions AWS Elemental MediaTailor now available in the Europe (Paris), Europe (Stockholm), Canada (Central), Asia Pacific (Seoul), Asia Pacific (Osaka), Asia Pacific (Melbourne), and South America (Sao Paulo) regions. You may now configure and operate MediaTailor using the console or API endpoints in these regions. Amazon QuickSight launches Custom Total for Table and Pivot table charts...

10/18/2023, 12:00:00 AM ~ 10/19/2023, 12:00:00 AM (UTC) Recent Announcements AWS Data Provider for SAP now supports Oracle Linux OS, more JDK versions, and Linux logrotate AWS Data Provider for SAP now supports a new operating system and Java Development Kit (JDK) versions, integrates with Linux logrotate, and expands support to new AWS regions. Amazon Connect now provides additional levels of granular access control Amazon Connect now supports additional levels of granularity for tag based access controls within the admin website, allowing you to configure up to four levels of access control on a single security profile....

10/5/2023, 12:00:00 AM ~ 10/6/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now supports multiple out-of-the-box chat widgets per instance Amazon Connect Chat now supports up to 15 out-of-the-box chat widgets, making it easy for you to customize chat experiences on different websites with just a few clicks. Amazon SageMaker Canvas expands its support for ready-to-use models to include foundation models (FMs) Amazon SageMaker Canvas is a service for business analysts to generate predictions without having to write a single line of code....