amazon-connect

2/23/2024, 12:00:00 AM ~ 2/26/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides time zone support for agent shift profiles Amazon Connect now provides time zone setting for shift profiles in agent scheduling, enabling contact center managers to reduce time spent configuring and maintaining agent shift configurations. Amazon EMR Serverless is now available in Europe (Spain) Region Amazon EMR is excited to announce that Amazon EMR Serverless is now available in Europe (Spain) Region....

2/6/2024, 12:00:00 AM ~ 2/7/2024, 12:00:00 AM (UTC) Recent Announcements Amazon CloudWatch Synthetics releases NodeJS/Puppeteer Runtime versions 6.2, version 5.2 and Python/Selenium Runtime version 2.1 Amazon CloudWatch Synthetics announces release of Synthetics NodeJS Runtime versions - syn-nodejs-puppeteer-6.2, syn-nodejs-puppeteer-5.2 - and Python Runtime version - syn-python-selenium-2.1. This release brings updated Chromium dependency libs for forward compatibility with Lambda OS and adds new Lambda Ephemeral Storage usage metric in customer account. To learn more, see release notes....

2/2/2024, 12:00:00 AM ~ 2/5/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Cases now provides audit history on cases Amazon Connect Cases now provides audit history on cases, a chronological record showing which users worked on the case and what changes they made. With this launch, contact center agents and managers can more easily review case history for improved collaboration, quality assurance, and compliance, such as showing that a case was handled according to standard operating procedures....

1/18/2024, 12:00:00 AM ~ 1/19/2024, 12:00:00 AM (UTC) Recent Announcements AWS IAM Identity Center is now available in the Middle East (UAE) AWS Region You can now deploy AWS IAM Identity Center in the Middle East (UAE) AWS Region. With the addition of this AWS Region, IAM Identity Center is now available in 29 AWS Regions globally. Amazon Connect now allows contact center managers to join ongoing chats Amazon Connect now supports barge-in for chat, a capability that enables contact center managers to join and participate in ongoing customer service chats to help ensure that even the most complex customer issues are resolved quickly and accurately....

1/12/2024, 12:00:00 AM ~ 1/15/2024, 12:00:00 AM (UTC) Recent Announcements AWS Lambda now supports SnapStart for Java functions in 5 additional regions AWS Lambda now supports SnapStart for Java functions in 5 additional AWS Regions: Middle East (UAE), Europe (Spain, Zurich), and Asia Pacific (Hyderabad, Melbourne). Private Access to the AWS Management Console is available in 7 additional AWS Regions Today, AWS announces the availability of AWS Management Console Private Access in Asia Pacific (Sydney), Asia Pacific (Seoul), Asia Pacific (Hyderabad), Asia Pacific (Mumbai), Asia Pacific (Tokyo), Europe (London), and Canada (Central) Regions....