amazon-connect

3/3/2025, 12:00:00 AM ~ 3/4/2025, 12:00:00 AM (UTC) Recent Announcements Amazon API Gateway now supports HTTP APIs, mTLS, multi-level base path mappings, and WAF in additional regions Amazon API Gateway (APIGW) now supports all features of HTTP APIs as well as Mutual TLS and multi-level base path mappings on REST APIs in the following additional Regions: Middle East (UAE), Asia Pacific (Jakarta), Asia Pacific (Osaka), Asia Pacific (Hyderabad), Asia Pacific (Melbourne), Europe (Zurich), Europe (Spain), Israel (Tel Aviv), and Canada West (Calgary)....

2/28/2025, 12:00:00 AM ~ 3/3/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches the ability for agents to exchange shifts with each other Amazon Connect now allows agents to exchange shifts with each other, providing greater schedule flexibility without compromising service levels. With this launch, agents can initiate shift trades directly, allowing them to manage unexpected life events without using time off. Additionally, contact center managers can now automate some approvals while ensuring others are approved manually — reducing admin work without sacrificing controls when needed....

2/27/2025, 12:00:00 AM ~ 2/28/2025, 12:00:00 AM (UTC) Recent Announcements Database Insights provides on-demand analysis for RDS MySQL and RDS MariaDB Amazon CloudWatch Database Insights expands the availability of its on-demand analysis experience to the RDS for MySQL and RDS for MariaDB database engines. This feature leverages machine learning models to help identify performance bottlenecks during the selected time period, and gives advice on what to do next.\n This launch allows you to analyze database performance monitoring data for a time period of your choice....

2/26/2025, 12:00:00 AM ~ 2/27/2025, 12:00:00 AM (UTC) Recent Announcements Amazon RDS now provides visibility into IAM DB Authentication metrics and logs Amazon Relational Database Service (RDS) IAM Database Authentication (IAM DB Auth) now provides enhanced observability through metrics and logs. It enables customers to investigate and resolve authentication issues when connecting to RDS databases.\n Database connection authentication issues can occur due to multiple reasons such as configuration or permission issues with your IAM policy, using expired tokens, throttling, etc....

2/4/2025, 12:00:00 AM ~ 2/5/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens can now automatically email agents about completed performance evaluations Contact Lens now enables businesses to send automatic email notifications to agents when their contacts are evaluated, so they can review the evaluations and improve their performance. Managers can create rules to send emails based on specific evaluation criteria. For example, you can set up automatic notifications for agents who receive evaluation scores below 50%, ensuring prompt attention to performance opportunities....