amazon-connect

12/15/2025, 12:00:00 AM ~ 12/16/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now supports multiple choice and date questions in evaluation forms Amazon Connect provides two new evaluation question types to capture deeper insights on human and AI agent performance. Managers can now create questions that allow multiple answer selections, such as the products that the customer was interested in during a sales conversation. Additionally, managers can capture dates for customer and agent actions within evaluation forms....

12/5/2025, 12:00:00 AM ~ 12/8/2025, 12:00:00 AM (UTC) Recent Announcements Amazon OpenSearch Service now supports automatic semantic enrichment Amazon OpenSearch Service now brings automatic semantic enrichment to managed clusters, matching the capability we launched for OpenSearch Serverless earlier this year. This feature allows you to leverage the power of semantic search with minimal configuration effort.\n Traditional lexical search only matches exact phrases, often missing relevant content. Automatic semantic enrichment understands context and meaning, delivering more relevant results....

11/24/2025, 12:00:00 AM ~ 11/25/2025, 12:00:00 AM (UTC) Recent Announcements OpenSearch Service Enhances Log Analytics with New PPL Experience Today, AWS announces enhanced log analytics capabilities in Amazon OpenSearch Service, making Piped Processing Language (PPL) and natural language the default experience in OpenSearch UI’s Observability workspace. This update combines proven pipeline syntax with simplified workflows to deliver an intuitive observability experience, helping customers analyze growing data volumes while controlling costs. The new experience includes 35+ new commands for deep analysis, faceted exploration, and natural language querying to help customers gain deeper insights across infrastructure, security, and business metrics....

11/21/2025, 12:00:00 AM ~ 11/24/2025, 12:00:00 AM (UTC) Recent Announcements Amazon EMR Serverless now supports Apache Spark 4.0.1 (preview) Amazon EMR Serverless now supports Apache Spark 4.0.1 (preview). With Spark 4.0.1, you can build and maintain data pipelines more easily with ANSI SQL and VARIANT data types, strengthen compliance and governance frameworks with Apache Iceberg v3 table format, and deploy new real-time applications faster with enhanced streaming capabilities. This enables your teams to reduce technical debt and iterate more quickly, while ensuring data accuracy and consistency....

11/19/2025, 12:00:00 AM ~ 11/20/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides conversational analytics for voice and chat bots Amazon Connect now provides conversational analytics for end-customer self-service interactions across voice and digital channels, helping you better understand and improve your customers’ self-service experiences. This includes across PSTN/telephony, in-app and web-calling, web and mobile chat, SMS, WhatsApp Business messaging, and Apple Messages for Business. \n With this launch, Connect now provides rich conversational analytics across both human-agent interactions and end-customer self-service interactions....