2/4/2025, 12:00:00 AM ~ 2/5/2025, 12:00:00 AM (UTC)

Recent Announcements

Amazon Connect Contact Lens can now automatically email agents about completed performance evaluations

Contact Lens now enables businesses to send automatic email notifications to agents when their contacts are evaluated, so they can review the evaluations and improve their performance. Managers can create rules to send emails based on specific evaluation criteria. For example, you can set up automatic notifications for agents who receive evaluation scores below 50%, ensuring prompt attention to performance opportunities. Managers can also personalize email content based on performance levels — whether recognizing top performers or providing constructive guidance for improvement areas.\n This feature is available in all regions where Contact Lens performance evaluations are already available. To learn more, please visit our documentation and our webpage. For information about Contact Lens pricing, please visit our pricing page.

Amazon EC2 C6in instances are now available in Asia Pacific (Malaysia)

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) C6in instances are available in AWS Region Asia Pacific (Malaysia). These sixth-generation network optimized instances, powered by 3rd Generation Intel Xeon Scalable processors and built on the AWS Nitro System, deliver up to 200Gbps network bandwidth, for 2x more network bandwidth over comparable fifth-generation instances.\n Customers can use C6in instances to scale the performance of applications such as network virtual appliances (firewalls, virtual routers, load balancers), Telco 5G User Plane Function (UPF), data analytics, high performance computing (HPC), and CPU based AI/ML workloads. C6in instances are available in 10 different sizes with up to 128 vCPUs, including bare metal size. Amazon EC2 sixth-generation x86-based network optimized EC2 instances deliver up to 100Gbps of Amazon Elastic Block Store (Amazon EBS) bandwidth, and up to 400K IOPS. C6in instances offer Elastic Fabric Adapter (EFA) networking support on 32xlarge and metal sizes. C6in instances are available in these AWS Regions: US East (Ohio, N. Virginia), US West (N. California, Oregon), Europe (Frankfurt, Ireland, London, Milan, Paris, Spain, Stockholm, Zurich), Middle East (Bahrain, UAE), Israel (Tel Aviv), Asia Pacific (Hong Kong, Hyderabad, Jakarta, Malaysia, Melbourne, Mumbai, Seoul, Singapore, Sydney, Tokyo), Africa (Cape Town), South America (São Paulo), Canada (Central), and AWS GovCloud (US-West, US-East). To learn more, see the Amazon EC2 C6in instances. To get started, see the AWS Management Console, AWS Command Line Interface (AWS CLI), and AWS SDKs.

Amazon Q Developer now troubleshoots AWS Console errors in all AWS Commercial regions

Amazon Q Developer has expanded its AWS Console error coverage from US East (N. Virginia) and US West (Oregon) to AWS Commercial regions. Users can now troubleshoot AWS Console errors using Amazon Q Developer regardless of their console region, including locations like Europe (Frankfurt).\n In the Amazon Web Services (AWS) Management Console, Amazon Q Developer diagnoses common errors you encounter while working with AWS services, such as insufficient permissions, incorrect configuration, and exceeding service limits. Q Developer troubleshoots errors arising from the following services in the AWS Management Console: Amazon Elastic Compute Cloud (Amazon EC2), Amazon Elastic Container Service (Amazon ECS), Amazon Simple Storage Service (Amazon S3), AWS Lambda and Amazon CloudFormation (Amazon CFn). In addition, Q Developer troubleshoots IAM Permission and Athena console errors across all AWS Console pages. To learn more about using Amazon Q Developer to troubleshoot AWS Console errors, visit the AWS documentation. Amazon Q Developer is currently available in select regions, and you can review information about where your data is processed here. For pricing details, visit the Amazon Q Developer pricing page.

Amazon Connect Cases now supports conditionally required fields

Amazon Connect Cases now supports conditionally required fields to streamline case field population for agents and reduce data entry errors. Administrators can now configure case templates that prompt agents to enter relevant information in specific situations, such as providing a “Close Reason” when a case moves to “Closed” status, “Product Serial Number” when the “Issue Type” is “Hardware Problem”, or “Disposition Code” when handling a system-generated case. Conditionally required fields help agents follow processes for capturing necessary information, improving data quality for reporting, resolution tracking, and compliance.\n For region availability, please see the availability of Amazon Connect features by Region. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.

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