1/10/2025, 12:00:00 AM ~ 1/13/2025, 12:00:00 AM (UTC)
Recent Announcements
Amazon Connect Contact Lens launches agent performance evaluations for email contacts
You can now evaluate agent performance on emails in Amazon Connect, enabling managers to assess agent performance across contact channels (voice, chat, email, and tasks) in a single easy-to-use web interface, and get aggregated insights across cohorts of agents over time. With this launch, managers can evaluate agent performance by reviewing email threads and additional details of the email interaction (e.g., handle time) in a single UI. Contact centers can also use public APIs to incorporate data from third-party systems (e.g., CSAT, sales volumes, customer retention, etc.) into performance evaluations of email contacts, providing managers with comprehensive insights on agent performance.\n This feature is available in all regions where Contact Lens performance evaluations is already available. To learn more, please visit our documentation and our webpage. For information about Contact Lens pricing, please visit our pricing page.
Amazon RDS for MariaDB supports Innovation Release 11.7 in Amazon RDS Database Preview Environment
Amazon RDS for MariaDB now supports MariaDB Innovation Release 11.7 in the Amazon RDS Database Preview Environment, allowing you to evaluate the latest Innovation Release on Amazon RDS for MariaDB. You can deploy MariaDB 11.7 in the Amazon RDS Database Preview Environment that has the benefits of a fully managed database, making it simpler to set up, operate, and monitor databases.\n MariaDB 11.7 is the latest Innovation Release from the MariaDB community, and includes support for vector datatype, indexing, and search capabilities. MariaDB Innovation releases are supported by the community until the next Innovation release, whereas MariaDB Long Term Maintenance Releases, such as MariaDB 10.11 and MariaDB 11.4, are supported by the community for up to five years. Please refer to the MariaDB 11.7 release notes for more details about this release. The Amazon RDS Database Preview Environment supports both Single-AZ and Multi-AZ deployments on the latest generation of instance classes. Amazon RDS Database Preview Environment database instances are retained for a maximum period of 60 days and are automatically deleted after the retention period. Amazon RDS database snapshots that are created in the preview environment can only be used to create or restore database instances within the preview environment. Amazon RDS Database Preview Environment database instances are priced the same as production RDS instances created in the US East (Ohio) Region.
AWS CodeBuild now supports batch builds with reserved capacity and Lambda compute
AWS CodeBuild has expanded its batch build capabilities to include support for reserved capacity fleets and Lambda compute. This enhancement allows you to select a mix of on-demand instances, reserved capacity fleets, or Lambda compute resources for your build batches. AWS CodeBuild is a fully managed continuous integration service that compiles source code, runs tests, and produces software packages ready for deployment.\n Batch builds in CodeBuild enable the simultaneous execution of multiple, coordinated builds within a project. This feature is particularly beneficial for developers working on multi-platform projects or those with interdependent build processes. You can define the build sequence using various methods, such as a build list, a build matrix, or a dependency graph of build definitions. CodeBuild then manages the orchestration of these builds, streamlining the overall development and integration process. The new compute options are now available in US East (N. Virginia), US East (Ohio), US West (Oregon), South America (Sao Paulo), Asia Pacific (Singapore), Asia Pacific (Tokyo), Asia Pacific (Sydney), Asia Pacific (Mumbai), Europe (Ireland), and Europe (Frankfurt). For more information about the AWS Regions where CodeBuild is available, see the AWS Regions page. To learn more about running batch builds in CodeBuild, please visit our documentation. To learn more about how to get started with CodeBuild, visit the AWS CodeBuild product page.
AWS End User Messaging expands self-service sender ID registration support in 19 new countries
Today, AWS End User Messaging launched self-service Sender ID registrations for 19 additional countries, helping developers correctly configure SMS messaging for their applications. The new countries include Australia, Belarus, Egypt, India, Indonesia, Jordan, Kenya, Kuwait, Kazakhstan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Sri Lanka, Thailand, Turkey, United Arab Emirates, Vietnam, and Zambia.\n Phone numbers and sender IDs act as an extension of a business’s brand, and mobile carriers and governments worldwide have implemented SMS registrations as a form of “know your customer” check to protect end-users from unwanted and spam messages. By registering, application developers ensure a higher level of deliverability and ensure their use-cases comply with local rules and regulations, avoiding message filtering. Previously, customers needed to open a support case to request these sender IDs, but now they can self-service via the AWS Management Console or programmatically via the APIs, saving time-to-onboard. The registration support is available in all commercial regions where AWS End User Messaging is generally available.
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