3/25/2024, 12:00:00 AM ~ 3/26/2024, 12:00:00 AM (UTC)

Recent Announcements

Set IMDSv2 as default for all new instance launches in your account

You can now set all new Amazon EC2 instance launches in your account to use Instance Metadata Service Version 2 (IMDSv2) by default. IMDSv2 is an enhancement that requires session-oriented requests to add defense in depth against unauthorized metadata access. To set your instances to IMDSv2-only, you previously had to use the the IMDS Amazon Machine Image (AMI) property, set Instance Metadata Options during instance launch, or update instances after launch using the ModifyInstanceMetadataOptions API.

AWS B2B Data Interchange now publishes events to Amazon EventBridge

AWS B2B Data Interchange now enables fully automated, event-driven Electronic Data Interchange (EDI) workflows by publishing events to Amazon EventBridge for all successful and failed transformations. These events can be used to trigger downstream data integration processes, to automate additional processing of your transformed EDI documents, or to automatically send real-time status notifications to you and your trading partners.

Amazon Connect Contact Lens now automates agent performance evaluations

Amazon Connect Contact Lens now provides businesses with the ability to automatically submit agent performance evaluations. Managers can now evaluate up to 100% of customer interactions, using insights from conversational analytics to automatically fill and submit evaluations, and get aggregations on agent performance across cohorts of agents over time. With this launch, managers can comprehensively monitor and improve regulatory compliance, script adherence (e.g. customer greetings), sensitive data collection, while reducing the time spent on evaluating agent performance.

Amazon Lightsail expands blueprint selection with support for AlmaLinux 9

Amazon Lightsail now offers AlmaLinux 9, an open source, community owned and governed Linux distribution. AlmaLinux is an alternative for applications that require RHEL compatibility. Starting today, with just a few clicks, you can create a Lightsail virtual private server (VPS) of your preferred size that comes with AlmaLinux 9 preinstalled.

Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries (generally available)

Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries, which summarize long customer conversations into succinct, coherent, and context rich contact summaries (e.g., “The customer didn’t receive a reimbursement for a last minute flight cancellation and the agent didn’t offer a partial reimbursement as per the SOP”). This helps supervisors improve the customer experience by getting faster insights when reviewing contacts, saving time on quality and compliance reviews, and more quickly identifying opportunities to improve agent performance.

AWS Batch now offers multi-container jobs via AWS Management Console

Today, AWS announces the general availability of full AWS Management Console experience for multi-container jobs in AWS Batch. The multi-container jobs feature makes it easier and faster for you to run simulations when testing complex systems like those used in autonomous vehicles and robotics. With the ability to run multiple containers in a job, you can benefit from the advanced scaling, scheduling, and cost optimization capabilities of AWS Batch without rebuilding your system into a complex monolithic container. Instead, you can use multiple smaller, modular containers that each represent different system components like a 3D virtual environment, robot perception sensors, or a data logging sidecar.

Amazon Chime SDK provides API endpoints for media pipelines in Seoul, Mumbai, Sydney, Tokyo, Canada, and London

Amazon Chime SDK lets developers add intelligent real-time audio, video, screen share, and messaging to their web applications. Media pipelines allows developers to capture the contents from an Amazon Chime SDK meeting. This captured content can then be sent to the Amazon Simple Storage Service (Amazon S3) bucket of their choice. The content can also be live streamed to reach a large audience via streaming platforms such as Amazon Interactive Video Service (IVS) or AWS Elemental MediaLive. Starting today, the Amazon Chime SDK now has media pipeline API endpoints in Asia Pacific (Mumbai), Asia Pacific (Seoul), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), and Europe (London).

IAM Roles Anywhere now offers credentials that are valid for up to 12 hours

You can now use AWS Identity and Access Management (IAM) Roles Anywhere to obtain temporary security credentials for workloads that run outside of AWS that are valid for up to 12 hours. You can use those temporary security credentials to sign and authenticate any AWS request. Previously, the temporary security credentials vended by IAM Roles Anywhere were valid for up to 1 hour. Now, you have the ability to optimize the number of CreateSession requests made to IAM Roles Anywhere by extending the credentials validity for a longer duration to meet your business needs. The duration can range from 15 minutes to 12 hours, with a default value of 1 hour.

Amazon Connect agent workspace supports third-party applications in general availability

The Amazon Connect agent workspace now supports third-party applications in general availability. Agents can use Amazon Connect’s native agent applications (Q in Connect, Cases, Customer Profiles, and Step-by-step Guides) alongside internal or custom-built agent applications, all within a unified agent workspace. For example, when the customer calls about an order, the agent workspace can automatically open a third-party shipment tracking application and display the details of the customer’s order, saving the agent from needing to navigate multiple applications or manually search for information to solve the issue. With support for third-party apps within the agent workspace, customers can reduce agent handle time and data entry errors, leading to improved customer satisfaction.

Amazon Linux announces new quarterly update with AL2023.4 and availability of EKS optimized AMI

Today we are announcing the availability of the fourth quarterly update for Amazon Linux 2024, AL2023.4 as well as the Amazon Linux 2023 EKS optimized AMI. Amazon EKS customers can now use the standard AL2023-based EKS optimized Amazon Machine Image (AMI) with Managed Node Groups, self-managed nodes, and Karpenter, and is available across all supported version of Amazon EKS. To learn more about using Amazon Linux 2023 with EKS, see Amazon EKS optimized Amazon Linux AMIs.

AWS Compute Optimizer now supports 51 new EC2 instance types

AWS Compute Optimizer now supports 51 additional Amazon Elastic Compute Cloud (Amazon EC2) instance types. The newly supported instance types include the latest generation general-purpose instances (M6id), compute optimized instances (C7i), memory optimized instances (R7i, X2idn, X2iedn), high-performance-computing (HPC) optimized instances (Hpc7a), and metal sized instances for C7gd, R7gd and M7gd. This expands the total EC2 instance types supported by AWS Compute Optimizer to 702.

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