2/2/2024, 12:00:00 AM ~ 2/5/2024, 12:00:00 AM (UTC)

Recent Announcements

Amazon Connect Cases now provides audit history on cases

Amazon Connect Cases now provides audit history on cases, a chronological record showing which users worked on the case and what changes they made. With this launch, contact center agents and managers can more easily review case history for improved collaboration, quality assurance, and compliance, such as showing that a case was handled according to standard operating procedures.

Amazon Q in Connect is now available in additional Asia Pacific & Canadian regions

Amazon Q in Connect can now be used by Amazon Connect customers in the Asia Pacific (Singapore), Asia Pacific (Seoul), and Canada (Central) AWS regions.

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