7/20/2023, 12:00:00 AM ~ 7/21/2023, 12:00:00 AM (UTC)

Recent Announcements

Amazon Connect Cases now provides case assignment

Amazon Connect Cases now enables agents to easily associate a case with a queue or an individual agent for resolution. Agents can view and filter cases assigned to their queue and managers can directly assign cases to individual agents. Case assignment helps companies’ service and support teams work more efficiently and reduce time to resolve customer questions and issues by clearly tracking case activities and resolution ownership.

AWS IoT Device Defender now supports monitoring of device disconnect durations

AWS IoT Device Defender Rules Detect now supports a new disconnect duration metric to monitor the duration of disconnect of each device. With this additional metric, you can track how long a device has been disconnected to learn whether it is operating as expected. You can also configure alarms at predefined threshold levels and be alerted in the case of persistent device connectivity issues.

AWS WAF now supports URI path aggregation key for rate-based rules

AWS WAF now supports URI path as an aggregation key for rate-based rules, providing customers with enhanced control and simplicity in managing request rates for URI paths. With this feature, customers can track request rates for any URI path and apply rule actions based on the number of requests received.

Amazon Redshift ML announces integration with Amazon Forecast

Amazon Redshift ML enables you to create, train, and deploy machine learning (ML) models using familiar SQL commands. With Amazon Redshift ML, you can now leverage Amazon Forecast, a ML-based time-series forecasting service, without having to learn any new tools or having to create pipelines to move your data.

Amazon SNS now supports mobile push notifications in twelve new AWS regions

Customers who use Amazon Simple Notification Service (Amazon SNS) for sending mobile push notifications can now host their applications in twelve additional AWS regions, including Africa (Cape Town), Asia Pacific (Hong Kong), Asia Pacific (Jakarta), Asia Pacific (Osaka), Canada (Central), Europe (London), Europe (Milan), Europe (Paris), Europe (Stockholm), Middle East (Bahrain), Middle East (UAE), and US East (Ohio).

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