4/26/2023, 12:00:00 AM ~ 4/27/2023, 12:00:00 AM (UTC)
Recent Announcements
Contact Lens for Amazon Connect evaluation capabilities are now generally available
Contact Lens for Amazon Connect now provides a set of evaluation capabilities (GA) that enable contact center managers to create evaluation forms with criteria (e.g., agent adherence to talk scripts or compliance with sensitive data collection practices) that can be scored using Contact Lens’ machine learning powered speech analytics, and view aggregated agent performance results. Contact centers can also use public APIs to ingest data (e.g., customer satisfaction scores, sales records, etc.) from third-party sources such as CSAT survey tools or CRM systems, and have all relevant agent performance data and insights across cohorts of agents over time, in a single easy-to-use web interface.
AWS Global Accelerator launches two new edge locations
AWS Global Accelerator now supports traffic through two new AWS edge locations in Lima, Peru and Nashville, Tennessee (United States). With the addition of these two edge locations, Global Accelerator is now available through 106 Points of Presence globally and supports application endpoints in 21 AWS Regions.
Amazon EC2 T4g instances are now available in Africa (Cape Town) region
Starting today, Amazon Compute Cloud (Amazon EC2) T4g instances are available in Africa (Cape Town) region. These instances are powered by Arm-based AWS Graviton2 processors and deliver up to 40% better price performance over T3 instances. The T4g instances provide a baseline level of CPU performance with the ability to burst CPU usage at any time for as long as required. Amazon EC2 T4g instances are built on the AWS Nitro System, a collection of AWS-designed hardware and software innovations that enable the delivery of efficient, flexible, and secure cloud services with isolated multi-tenancy, private networking, and fast local storage. T4g instances offer a balance of compute, memory, and network resources for a broad spectrum of general purpose workloads, such as large scale micro-services, caching servers, search engine indexing, e-commerce platforms, and virtual desktops.
AWS Blogs
AWS Japan Blog (Japanese)
- Integrating AWS Step Functions with AWS Amplify Using Amplify Custom Resources
- Introducing the Partner Acceleration Initiative for Media to enable Virtual Live Remote Production on AWS
- Get started with the Amazon Connect Agent Workspace step-by-step guide
- Amazon Connect Step-by-Step Guide Best Practices
- AWS Week in Review — April 24, 2023: Amazon CodeCatalyst, Amazon S3 on Snowball Edge, and more
- About unifying domain list management for the AWS Network Firewall and Route 53 Resolver DNS Firewall
AWS Architecture Blog
AWS Cloud Operations & Migrations Blog
AWS Big Data Blog
- How the BMW Group analyses semiconductor demand with AWS Glue
- How Huron built an Amazon QuickSight Asset Catalogue with AWS CDK Based Deployment Pipeline
AWS Compute Blog
AWS Contact Center
AWS Database Blog
- Migrate billions of records from an Oracle data warehouse to Amazon Redshift using AWS DMS
- Best practices and parameter configuration for enhanced performance on Amazon RDS Custom for SQL server
- Reduce data archiving costs for compliance by automating Amazon RDS snapshot exports to Amazon S3
AWS DevOps Blog
AWS for Industries
AWS Machine Learning Blog
Networking & Content Delivery
AWS Storage Blog
- Simplifying operations for VMware workloads using AWS Backup and VMware Cloud on AWS
- Migrating mixed file sizes with the snow-transfer-tool on AWS Snowball Edge devices