3/27/2023, 12:00:00 AM ~ 3/28/2023, 12:00:00 AM (UTC)

Recent Announcements

Amazon Connect now provides step-by-step guides in agent workspace

Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during a customer interaction. This guidance helps decrease the time it takes to train new agents and helps all agents become more productive.

Amazon Chime SDK launches call analytics

Amazon Chime SDK now offers real-time call analytics to help businesses extract insights from voice conversations. Machine learning (ML) powers call insights include speaker search and voice tone analysis. Customers can gain additional ML-powered intelligence such as turn-by-turn transcripts, customer and agent sentiment, through integrations with Amazon Transcribe and Amazon Transcribe Call Analytics. These insights can be consumed in real-time and after completion of a call, by accessing a data lake, and they can be visualized using tools such as Amazon QuickSight. Additionally, businesses can record voice conversations to the S3 bucket of their choice.

AWS MGN now supports inventory import and export, server status dashboard, and new modernization actions

AWS Application Migration Service (AWS MGN) now supports new migration and modernization features, including import/export of source environment inventory lists, a server migration status dashboard, and new application modernization actions. Application Migration Service helps minimize manual processes by automating the conversion of your source servers to run natively on AWS with optional modernization features.

Automate JAVA Stack deployment with AWS Launch Wizard for SAP

AWS Launch Wizard now allows you to automate deployment of the SAP NetWeaver JAVA Stack application. This launch expands on existing Launch Wizard capabilities that allow you to automate deployment of solutions including SAP HANA database, SAP NetWeaver, SAP BW/4HANA, and SAP S/4HANA in accordance with AWS, SAP, and operating system vendor best practices.

Amazon EKS adds domainless gMSA authentication for Windows containers

Amazon Elastic Kubernetes Service (EKS) announces domainless Group Managed Service Account (gMSA) support for Windows containers. This helps customers to easily authenticate applications hosted on Amazon EKS with Microsoft Active Directory (AD) using a portable user identity and a plug-in mechanism to retrieve the gMSA credentials for their Windows containers. Now, customers can run containers that require AD authentication without joining the EKS nodes to the domain, even in case of autoscaling events.

AWS Cost Anomaly Detection now automatically configured for all new Cost Explorer users

We are pleased to announce that as of today, new Cost Explorer users will automatically receive the benefit of Cost Anomaly Detection. Cost Anomaly Detection uses machine learning to continuously monitor, detect, and alert customers of unexpected cost increases. The default configuration allows new Cost Explorer users to quickly improve cost controls with zero effort.

Amazon EC2 High Memory instances are now available in the AWS GovCloud (US) Regions

Starting today, Amazon EC2 High Memory instances with 3TiB (u-3tb1.56xlarge) of memory are now available in the AWS GovCloud (US-West) Region and instances with 9TiB (u-9tb1.112xlarge) of memory are now available in the AWS GovCloud (US-East) Region. Customers can start using these new High Memory instances with On Demand and Savings Plan purchase options.

AWS Glue Crawler now supports enhanced crawl capabilities in the AWS GovCloud (US) Regions

AWS Glue Crawler now supports enhanced crawl capabilities in AWS GovCloud (US) Regions, simplifying running Crawlers with AWS Lake Formation, discovering datasets, and populating schema in the AWS Glue Data Catalog.

Amazon Chime SDK now supports Amazon Lex chatbots

Today we are launching the Amazon Chime SDK integration with Amazon Lex for chatbots, enabling builders to develop persistent conversational chat interfaces using a simplified architecture. The Amazon Chime SDK lets developers add real-time audio, video, screen-sharing, and chat capabilities to their web or mobile applications. Amazon Lex provides automatic speech recognition and natural language understanding technologies so you can build conversational interfaces.

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