12/29/2022, 12:00:00 AM ~ 12/30/2022, 12:00:00 AM (UTC)

Recent Announcements

Announcing firewall status message for AWS Network Firewall

Starting today, AWS Network Firewall provides a status message about the current state of each firewall endpoint. This further simplifies troubleshooting firewall endpoint failures by displaying an error message describing the reason for a firewall endpoint failure and reduces mean time to recovery by providing steps to recover the firewall endpoint.

Amazon Connect Wisdom now supports PDF & Word documents

Amazon Connect Wisdom now enables agents to receive knowledge recommendations from PDF & Word documents. Companies that store knowledge articles in PDF and Word formats no longer need to convert them to HTML or text formats to use them with Wisdom. Wisdom analyzes contact center calls in real-time and proactively delivers agents the information they need to solve customer issues, improving agent productivity, and caller satisfaction.

Amazon Translate doubles its synchronous real-time text translation limits to 10,000 bytes

Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Customers use TranslateText API for real time text string translations to support use cases like chat translation. Earlier, the TranslateText API had a size limit of 5,000 bytes for translation requests. Starting today, customers can now use the TranslateText API for real time translation requests up to 10,000 bytes.

Amazon Connect now enables showing message receipts within the Chat experience

Amazon Connect Chat now allows agents and customers to receive message delivered and read receipts after they send a chat message. Message receipts are useful as they provide confirmation that the message has been successfully delivered and read by the recipient.

Amazon Connect DID & Toll-free numbers available in Brazil

Amazon Connect has expanded to support inbound telephone numbers and national calling in Brazil from the US East (N. Virginia) and US West (Oregon) regions. With the ability to reach customers across the the globe with Amazon Connect, you can now support inbound calls to more than 78 countries globally.

Amazon Connect reduces outbound rates to the Caribbean

Amazon Connect has reduced outbound dialing rates to the Caribbean by 21% on average in the US East (N. Virginia) and US West (Oregon) regions. This includes 76% to the Bahamas, 60% to the Cayman Islands, and 56% to Jamaica.

Amazon RDS Custom for SQL Server now supports Custom Engine Version to improve resiliency of customizations

Amazon Relational Database Service (Amazon RDS) Custom for SQL Server now supports creating database instances from a Custom Engine Version (CEV). Customers can use CEV to build a golden image from an Amazon Machine Image (AMI) with the required Windows operating system (OS) and database customizations, such as custom drivers or third-party software. They can then create RDS Custom for SQL Server instances based on this golden image. Using a CEV allows customers to maintain their preferred baseline configuration of the OS and database. In addition, customers can deploy fleets of RDS Custom for SQL Server database instances with the same configuration. User-initiated recovery actions such as snapshot restores and point-in-time recovery benefit from restoring customizations, which can lead to faster recovery times.

Amazon Connect DID & Toll-free numbers available in the Caribbean

Amazon Connect has expanded to support inbound telephone numbers and national calling across the Caribbean in the US East (N. Virginia) and US West (Oregon) regions. With the ability to reach customers across the Caribbean added to Amazon Connect, you can now support inbound calls to more than 78 countries globally.

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