12/27/2022, 12:00:00 AM ~ 12/28/2022, 12:00:00 AM (UTC)

Recent Announcements

Amazon Connect now provides “idle” chat participant events with auto close capability

Amazon Connect Chat now provides the ability to programmatically monitor the activity status of customers and agents participating in a chat conversation. A participant can be marked as “idle” based on a configurable inactivity timer which can trigger events such as an “Are you still there?” message to the customer. Additional timers can be configured to automatically close chats based on participant idle time, enabling agents to focus on customers who are actively engaged in a conversation.

Amazon Kendra releases ServiceNow Connector to index and search ServiceNow documents

Amazon Kendra is an intelligent search service powered by machine learning, enabling organizations to provide relevant information to customers and employees when they need it. Starting today, AWS customers can use the Amazon Kendra ServiceNow Connector to index and search documents from ServiceNow.

Amazon Kendra releases Salesforce Connector for easy and accurate content search in Salesforce

Amazon Kendra is an intelligent search service powered by machine learning enabling organizations to provide relevant information to customers and employees when they need it. Starting today, AWS customers can use the Amazon Kendra Salesforce Connector to index and search documents from Salesforce.

Specify validation checks for CommaDelimitedList parameter with AWS CloudFormation

AWS CloudFormation now supports AllowedValues and AllowedPattern properties for CommaDelimitedList parameter type. You can use the CommaDelimitedList parameter type to specify multiple string values in a single parameter. For example, you can create three different subnets with their own VPC CIDR blocks, and use CommaDelimitedList to specify three different CIDR blocks. With these language enhancements, you can add validation checks to your CommaDelimitedList, and reduce input errors to your CommaDelimitedList while updating your stacks and/or stack sets.

AWS Storage Gateway management console simplifies file share creation for Amazon S3 File Gateway

AWS Storage Gateway now makes it simpler and faster for you to get started with setting up and managing your hybrid cloud storage workflow with Amazon S3 File Gateway. Using the Storage Gateway management console, you can now quickly create a new file share in a single step and just a few clicks: Choose between configuring an NFS or an SMB file share. Then, connect to a new or existing Amazon S3 bucket. Lastly, finalize your file share access configuration. In addition to a refreshed look and feel, you get enhanced wizard instructions and updated in-console help panel information, helping you to seamlessly navigate the file share creation process.

Announcing Reserved Nodes for Amazon MemoryDB for Redis

We are excited to announce the availability of reserved nodes for Amazon MemoryDB for Redis. Reserved nodes allow you to save up to 55% over On-Demand node prices in exchange for a usage commitment over a one- or three-year term. Reserved nodes are complementary to MemoryDB On-Demand nodes and give businesses flexibility to help reduce costs. Reserved nodes can be reserved for one-year or three-year terms with No Upfront, Partial Upfront and All Upfront payment options.

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