12/12/2022, 12:00:00 AM ~ 12/13/2022, 12:00:00 AM (UTC)

Recent Announcements

Amazon EC2 I4i Instances are now available in the Asia Pacific (Seoul) and South America (São Paulo) regions

Starting today, storage optimized Amazon EC2 I4i Instances are now also available in Asia Pacific (Seoul) and South America (Sao Paulo) regions. Amazon EC2 I4i instances are powered by 3rd generation Intel Xeon Scalable processors (Ice Lake) and deliver the highest local storage performance within Amazon EC2 using AWS Nitro NVMe SSDs.

Amazon Connect launches more granular access controls (using resource tags) for queues

You can now enable granular access controls for queues by configuring resource tags within the Amazon Connect admin website. Tagging a queue allows you to configure granular permissions and define who is able to access a specific queue. For example, you can now tag queues with SupportLevel:Premium and then only let premium support managers see or edit these queues. To learn more about tagging queues and tag-based access controls, see the Connect Administrator Guide.

Amazon Connect bulk user import now includes agent hierarchy and tags

Amazon Connect now allows you to configure hierarchies and resource tags for users in bulk. You can now optionally assign agent hierarchies and resource tags to each agent using the CSV bulk upload template, available on the user management page. For example, you can import a group of users and assign both a hierarchy to denote which country the users operate in, and a tag like Department:A to indicate which department they work for. To learn more about adding users individually or in bulk, see the Amazon Connect Administrator Guide.

Amazon Connect launches more granular access controls (using resource tags) for routing profiles

You can now enable granular access controls for routing profiles by configuring resource tags within the Amazon Connect admin website. Tagging a routing profile allows you to configure granular permissions and define who is able to access a specific routing profile. For example, you can now tag routing profiles with Type:Holiday and then only let managers handling holiday contact center activity see or edit these routing profiles. To learn more about tagging routing profiles and tag-based access controls, see the Connect Administrator Guide.

Amazon Translate enables language detection support for batch translation

Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Amazon Translate now supports language detection of input files for batch translations.

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