6/20/2022, 12:00:00 AM ~ 6/21/2022, 12:00:00 AM (UTC)

Recent Announcements

AWS Managed Microsoft AD enables flexible control over directory settings

AWS Directory Service for Microsoft Active Directory (AWS Managed Microsoft AD) now provides you the flexibility to update your directory settings. This makes it easier to meet your specific security and compliance requirements across all new and existing directories. Starting today, you can update your directory settings and AWS Managed Microsoft AD applies the updated settings to all domain controllers, automatically. You accomplish this using the AWS console or automating with AWS Command Line Interface (AWS CLI) and/or API.

Announcing a new AWS Bills page experience

Starting today, the AWS Bills page has a re-designed user experience, making it easier to understand your AWS spend. The Bills page provides an overview of your AWS charges and the ability to drill into key details; the re-design provides a refreshed user interface, new views of your savings and taxes, and enhanced sorting and filtering capabilities.

Amazon Lex Automated Chatbot Designer is now generally available

We are excited to announce general availability of automatic chatbot designer in Amazon Lex, enabling developers to automatically design chatbots from conversation transcripts in hours rather than weeks. Introduced at re:Invent in December 2021, the automated chatbot designer enhances the usability of Amazon Lex by automating conversational design, minimizing developer effort and reducing the time it takes to design a chatbot.

Amazon EC2 D3 Instances are now available in AWS Canada (Central) Region

Starting today, Amazon EC2 D3 instances, the latest generation of the dense HDD-storage instances, are available in the AWS Canada (Central) Region. D3 instances are powered by 2nd generation Intel Xeon Scalable Processors (Cascade Lake) with a sustained all core frequency up to 3.1 GHz. D3 instances provide up to 2.5x higher networking speed and 45% higher disk throughput compared to D2 instances. These instances are an ideal fit for workloads including distributed / clustered file systems, big data and analytics, and high capacity data lakes. With D3 instances, you can easily migrate from previous generation D2 instances or on-premises infrastructure to a platform optimized for dense HDD storage workloads.

Amazon Connect Cases, now available in preview

Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations and follow-up tasks, all without having to build custom applications or integrate with third-party products. Cases provides your agents with a unified timeline view of all activities associated with a customer case, including individual tasks that can be assigned and tracked across multiple agents. Additionally, case information can be used to answer customer questions in self-service IVR and chatbot interactions.

Amazon Connect offers general availability of outbound campaigns for calls, texts, and emails

Amazon Connect outbound campaigns now offers organizations an embedded, cost-effective way to contact up to millions of customers daily for communications such as delivery notifications, marketing promotions, appointment reminders, or debt collection, without having to integrate with third-party tools. With outbound campaigns, formerly known as high-volume outbound communications, you can proactively communicate across voice, SMS, and email to quickly serve your customers and improve agent productivity. The new communication capabilities also include features to support compliance of local regulations such as TCPA through point-of-dial checks and calling controls for time of day, time zone, number of attempts per contact, and time required to connect to an available agent.

Amazon QuickSight Q Embedding SDK now supports programmatic question submission

QuickSight Q can now accept full questions as input without requiring users to type them in when used in embedded mode. This new feature allows developers to create question as widgets at appropriate placements on their web applications making it easy for their users to discover the capability to ask questions about data within the current context of their user journey.

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