4/29/2022, 12:00:00 AM ~ 5/2/2022, 12:00:00 AM (UTC)
Recent Announcements
AWS Audit Manager now allows use of custom rules from AWS Config
AWS Audit Manager now allows use of custom rules from AWS Config to define custom controls in Audit Manager. Audit Manager users could already import pre-built, managed rules. Now, they are also able to leverage existing Custom Config rules and report these compliance checks directly. In order to do so, they must enable their AWS Config account through their preferred method of Config set up.
Amazon Connect launches API to change an agent’s current status
Amazon Connect now provides an API to programmatically change the current status of an agent. Agent statuses are used to determine when an agent is “Available” to be routed contacts in Connect, versus when they are set to “Offline” or a custom status such as “Lunch” or “Break” and should not be routed contacts. Using this API, businesses can now build custom dashboards for contact center managers to change an agents’ current status, for example if an agent has forgotten to change their status to “Offline” when they are done handling contacts for the day. Previously, this functionality was available only via the Amazon Connect Real Time Metrics page.
Amazon RDS now supports Internet Protocol Version 6 (IPv6)
Amazon Relational Database Service (Amazon RDS) now offers customers the option to use Internet Protocol version 6 (IPv6) addresses in their Virtual Private Cloud (VPC) on new and existing RDS instances. Customers moving to IPv6 can simplify their network stack by running their databases on a network that supports both IPv4 and IPv6.
The Amazon Relational Database Service (Amazon RDS) Multi-AZ deployment option with one primary and two readable standby database (DB) instances across three Availability Zones (AZs) is now available in Asia Pacific (Singapore) and Asia Pacific (Sydney) Regions. This deployment option give you up to 2x faster transaction commit latency, automated fail overs typically under 35 seconds, and readable standby instances.
AWS adds new management features for EC2 key pairs
Starting today, AWS customers have access to additional features to manage their EC2 key pairs. Customers can view the creation date and public key material for existing and new key pairs created using EC2 key pairs. Customers will also be able to create ED25519 key pairs in ppk format in addition to pem format and create key pairs using CloudFormation templates.
Monitor your Amazon RDS usage metrics against AWS service limits
Starting today, Amazon Relational Database Service (Amazon RDS) is publishing usage metrics to Amazon CloudWatch, so that you can monitor against account-wide service limits. Publishing these usage metrics gives you the operational visibility to manage utilization and alarm as your usage approaches service limits. We added support for 11 service limit metrics: AllocatedStorage, DBInstances, DBClusters, DBSecurityGroups, ReservedDBInstances, DBClusterParameterGroups, DBParameterGroups, ManualSnapshots, ManualClusterSnapshots, DBSubnetGroups, OptionGroups.
Amazon Connect now surfaces Voice ID attributes directly on the contact detail page
Amazon Connect now allows you to search for and view Voice ID authentication and fraud detection outcomes on the contact detail page, making it easier to take action based on Voice ID results. You can search for contacts based on Voice ID attributes such as authentication status, caller actions (enrollment or opt out), fraud risk status, and fraud risk reason. These details are also available from within the contact detail page for a specific contact. For example, you can search for all contacts categorized as high risk for fraud and then listen to these call recordings in order to identify fraudster patterns or strategies, which can enable you to deploy additional security measures to address.
AWS Blogs
AWS Japan Blog (Japanese)
- AWS has signed a comprehensive agreement with the Malaysian government. Promoting innovation in the public sector
- Creating a New Era of Partnering for Public Sector Innovation — Renewal of the Australian Government Comprehensive Agreement —
- Agricultural DX in the cloud. Improve the sustainability of crop farming with a data-driven approach.
- [Event Report] Cloud HPC Realized on AWS Spring 2022 ~ Up to 65% Cost Reduction Deep Dive for HPC6a Instances for HPC ~
AWS Startups Blog
AWS Architecture Blog
AWS Contact Center
AWS Database Blog
- BungkusIT uses Amazon QLDB and VeriDoc Global’s ISV technology to improve the customer and delivery agent experience
- Automate interval partitioning maintenance, and monitoring in Amazon RDS for PostgreSQL and Amazon Aurora PostgreSQL