11/10/2023, 12:00:00 AM ~ 11/13/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect reduces telephony pricing across South America Amazon Connect has reduced prices for Peru in US East (N. Virginia) and US West (Oregon) regions. This includes reductions of Peru Direct Inward Dial (DID) minutes by 25% from $0.0100/min to $0.0075/min, Toll Free (TFN) minutes by 37% from $0.1920/min to $0.1216min, and Outbound minutes by 55% from $0.0150/min to $0.0067/min....
9/27/2023, 12:00:00 AM ~ 9/28/2023, 12:00:00 AM (UTC) Recent Announcements Amazon EC2 Instance Connect now available in additional AWS Regions Starting today, EC2 Instance Connect is also available in Middle East (Bahrain), Asia Pacific (Jakarta), Africa (Cape Town), Middle East (UAE), Asia Pacific (Hong Kong), Asia Pacific (Hyderabad), Asia Pacific (Osaka), Europe (Milan), Europe (Spain), Europe (Zurich), Asia Pacific (Melbourne) regions. Amazon EC2 Instance Connect is a simple and secure way to connect to your instances using Secure Shell (SSH)....
9/6/2023, 12:00:00 AM ~ 9/7/2023, 12:00:00 AM (UTC) Recent Announcements AWS Backup launches resource exclusion for AWS CloudFormation stack Today, AWS Backup announces support for AWS CloudFormation resource exclusion, allowing you to exclude resources from your application backups. AWS Backup is a fully managed service that centralizes and automates data protection across AWS services and hybrid workloads. Now, when assigning resources to backup plans, you can exclude specific resource within your CloudFormation stacks, optimizing cost on non-critical resources....
8/10/2023, 12:00:00 AM ~ 8/11/2023, 12:00:00 AM (UTC) Recent Announcements AWS Service Catalog announces support for HashiCorp Terraform Cloud Today, AWS announces AWS Service Catalog support for HashiCorp Terraform Cloud. With this launch, customers using Terraform Cloud can provide self-service provisioning with governance to their teams. AWS customers can now use Service Catalog as the single tool to organize, govern, and distribute their Terraform configurations within AWS at scale. Customers can access Service Catalog key features, including cataloging of standardized and pre-approved infrastructure-as-code templates, access control, cloud resources provisioning with least privilege access, versioning, sharing to thousands of AWS accounts, and tagging....
7/20/2023, 12:00:00 AM ~ 7/21/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Cases now provides case assignment Amazon Connect Cases now enables agents to easily associate a case with a queue or an individual agent for resolution. Agents can view and filter cases assigned to their queue and managers can directly assign cases to individual agents. Case assignment helps companies’ service and support teams work more efficiently and reduce time to resolve customer questions and issues by clearly tracking case activities and resolution ownership....