aws-support

12/2/2025, 12:00:00 AM ~ 12/3/2025, 12:00:00 AM (UTC) Recent Announcements Announcing Amazon EC2 General purpose M8azn instances (Preview) Starting today, new general purpose high-frequency high-network Amazon Elastic Compute Cloud (Amazon EC2) M8azn instances are available for preview. These instances are powered by fifth generation AMD EPYC (formerly code named Turin) processors, offering the highest maximum CPU frequency, 5GHz in the cloud. The M8azn instances offer up to 2x compute performance versus previous generation M5zn instances....

11/26/2025, 12:00:00 AM ~ 11/27/2025, 12:00:00 AM (UTC) Recent Announcements SageMaker HyperPod now supports Managed tiered KV cache and intelligent routing Amazon SageMaker HyperPod now supports Managed Tiered KV Cache and Intelligent Routing for large language model (LLM) inference, enabling customers to optimize inference performance for long-context prompts and multi-turn conversations. Customers deploying production LLM applications need fast response times while processing lengthy documents or maintaining conversation context, but traditional inference approaches require recalculating attention mechanisms for all previous tokens with each new token generation, creating computational overhead and escalating costs....

11/19/2024, 12:00:00 AM ~ 11/20/2024, 12:00:00 AM (UTC) Recent Announcements AWS AppSync GraphQL APIs now support data plane logging to AWS CloudTrail Today, AWS AppSync announced support for logging GraphQL data plane operations (query, mutation, and subscription operations and connect requests to your real-time WebSocket endpoint) using AWS CloudTrail, enabling customers to have greater visibility into GraphQL API activity in their AWS account for best practices in security and operational troubleshooting....

11/1/2024, 12:00:00 AM ~ 11/4/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches support for callbacks when using Chats and Tasks Amazon Connect now enables you to request callbacks from Chats and Tasks in addition to voice calls. For example, if a customer reaches out after hours when no agent is available, they can request a callback by sending a chat message or completing a webform request (via Tasks). Callbacks allow end-customers to get a call from an available agent during normal business hours, without requiring them to stay on the line....

8/15/2024, 12:00:00 AM ~ 8/16/2024, 12:00:00 AM (UTC) Recent Announcements Amazon VPC Lattice is now available in 7 additional Regions Amazon VPC Lattice is now available in 7 additional AWS Regions: Africa (Cape Town), Europe (Milan), Europe (Paris), Asia Pacific (Mumbai), Asia Pacific (Seoul), South America (São Paulo), and US West (N. California).\n Amazon VPC Lattice is an application networking service that simplifies connecting, securing, and monitoring service-to-service communication. You can use Amazon VPC Lattice to facilitate cross-account and cross-VPC connectivity, as well as application layer load balancing for your workloads in a consistent way regardless of the underlying compute type – instances, containers, and serverless....