2026-08-04
8/4/2026, 12:00:00 AM ~ 8/5/2026, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Customer now lets you export cases to CSV from the agent workspace Amazon Connect Customer now supports exporting cases to a CSV file directly from the agent workspace, making it easier to share case data with internal teams and external stakeholders such as vendors, legal teams, or business partners. Agents can filter and select cases and choose which case fields to include in the export....