2025-05-05
5/5/2025, 12:00:00 AM ~ 5/6/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens real-time dashboards are now available in AWS GovCloud (US-West) Amazon Connect Contact Lens real-time queue and agent performance dashboards, and flows performance dashboards are now available in AWS GovCloud (US-West), a secure cloud environment designed for government and public sector customers. The new dashboard lets you monitor real-time agent activity and take immediate actions such as listen-in to a contact, barge (take over) a contact, or change an agent state in a few clicks from a single interface....