2024-07-22
7/22/2024, 12:00:00 AM ~ 7/23/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens launches a new dashboard for outbound campaign analytics Amazon Connect Contact Lens now offers a new dashboard for outbound campaign analytics. You can now easily visualize and monitor campaign performance, track efficiency, measure compliance, and understand campaign outcomes for your voice workloads. You can view real-time and historical reports using custom time periods and benchmarks, track campaign progress and delivery status, and drill down into call classification outcomes (e....