2023-03-27
3/27/2023, 12:00:00 AM ~ 3/28/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides step-by-step guides in agent workspace Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during a customer interaction....