3/27/2023, 12:00:00 AM ~ 3/28/2023, 12:00:00 AM (UTC)
Recent Announcements Amazon Connect now provides step-by-step guides in agent workspace
Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during a customer interaction....
10/12/2022, 12:00:00 AM ~ 10/13/2022, 12:00:00 AM (UTC)
Recent Announcements Amazon EC2 C6gn instances are now available in additional region
Starting today, Amazon EC2 C6gn instances are available in AWS Asia Pacific (Osaka) Region.
Announcing a new Cost Explorer console experience
Starting today, Cost Explorer customers will see a new interface in the console to visualize their cost and usage. The new summary widget provides an at-a-glance view of the total and average monthly cost....
8/18/2022, 12:00:00 AM ~ 8/19/2022, 12:00:00 AM (UTC)
Recent Announcements Amazon Personalize launches new recommender “Trending-Now” for Video on Demand domain
Today, Amazon Personalize is excited to announce the Trending-Now recommender for Video-on-Demand domain to highlight catalogue items that are gaining popularity at the fastest pace. Amazon Personalize is a fully managed machine learning service that makes it easy for customers to deliver personalized experiences to their users. Recommenders help reduce the time needed for you to deliver and manage these personalized experiences, and help ensure that recommendations are relevant to your users....