2025-04-24

4/24/2025, 12:00:00 AM ~ 4/25/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect agent workspace expands capabilities for third-party applications, including contact-related actions The Amazon Connect agent workspace now supports additional capabilities for third-party applications including the ability make outbound calls, accept, transfer, and clear contacts, and update agent status. These enhancements allow you to integrate applications that give agents more intuitive workflows. For example, agents can now initiate one-click outbound calls from a custom-built call history interface that presents their most recent customer interactions....

April 24, 2025

2024-11-25

11/25/2024, 12:00:00 AM ~ 11/26/2024, 12:00:00 AM (UTC) Recent Announcements AWS Cloud WAN simplifies on-premises connectivity via AWS Direct Connect AWS Cloud WAN now supports native integration with AWS Direct Connect, simplifying connectivity between your on-premises networks and the AWS cloud. The new capability enables you to directly attach your Direct Connect gateways to Cloud WAN without the need for an intermediate AWS Transit Gateway, allowing seamless connectivity between your data centers or offices with AWS Virtual Private Clouds (VPCs) across AWS regions globally....

November 25, 2024

2024-08-29

8/29/2024, 12:00:00 AM ~ 8/30/2024, 12:00:00 AM (UTC) Recent Announcements Amazon RDS for MySQL announces Extended Support minor 5.7.44-RDS.20240808 Amazon Relational Database Service (RDS) for MySQL announces Amazon RDS Extended Support minor version 5.7.44-RDS.20240808. We recommend that you upgrade to this version to fix known security vulnerabilities and bugs in prior versions of MySQL. Learn more about the bug fixes and patches in this version in the Amazon RDS User Guide....

August 29, 2024

2024-07-23

7/23/2024, 12:00:00 AM ~ 7/24/2024, 12:00:00 AM (UTC) Recent Announcements AWS Cost Categories now supports “Billing Entity” dimension AWS Cost Categories has added a new dimension “Billing Entity” to its rules. You can now use eight types of dimensions: “Linked Account”, “Charge Type”, “Service”, “Usage Type”, “Cost Allocation Tags”, “Region”, “Billing Entity” and other “Cost Category” while creating cost categories rules.\n AWS Cost Categories is a feature within the AWS Cost Management product suite that enables you to group cost and usage information into meaningful categories based on your needs....

July 23, 2024

2024-03-07

3/7/2024, 12:00:00 AM ~ 3/8/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Managed Grafana launches Enterprise plugins upgrade Amazon Managed Grafana launches Enterprise plugins upgrade, enabling you to access Grafana Enterprise data source plugins such as ServiceNow, Splunk, and New Relic as well as support and training from Grafana Labs. Enterprise plugins are pre-built plugins that enable you to analyze, query, and alert on third-party enterprise systems in your Amazon Managed Grafana workspace without transferring data from your original data store....

March 7, 2024