2025-04-24
4/24/2025, 12:00:00 AM ~ 4/25/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect agent workspace expands capabilities for third-party applications, including contact-related actions The Amazon Connect agent workspace now supports additional capabilities for third-party applications including the ability make outbound calls, accept, transfer, and clear contacts, and update agent status. These enhancements allow you to integrate applications that give agents more intuitive workflows. For example, agents can now initiate one-click outbound calls from a custom-built call history interface that presents their most recent customer interactions....