2024-08-05
8/5/2024, 12:00:00 AM ~ 8/6/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now supports additional agent scheduling staffing rules Amazon Connect now supports additional agent scheduling staffing rules, making it easier to schedule agents while complying with labor, union, and other contractual rules. You can now configure five new rules for scheduling agents in Amazon Connect: minimum rest period between shifts, minimum rest period per week, maximum consecutive working days, maximum consecutive day of the week worked, and shift cannot start earlier than the previous day’s shift....