amazon-sns

1/21/2025, 12:00:00 AM ~ 1/22/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops Amazon Connect agent workspace now supports the ability to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to a customer service agent’s local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops, providing a better experience for both end customers and agents....

1/10/2025, 12:00:00 AM ~ 1/13/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens launches agent performance evaluations for email contacts You can now evaluate agent performance on emails in Amazon Connect, enabling managers to assess agent performance across contact channels (voice, chat, email, and tasks) in a single easy-to-use web interface, and get aggregated insights across cohorts of agents over time. With this launch, managers can evaluate agent performance by reviewing email threads and additional details of the email interaction (e....

11/8/2024, 12:00:00 AM ~ 11/11/2024, 12:00:00 AM (UTC) Recent Announcements Network connections is now discoverable with AWS Application Discovery Service Agentless Collector Starting today, the AWS Application Discovery Service Agentless Collector supports the discovery of on-premises network connections, allowing you to understand your on-premises dependencies and plan your AWS migration. With the Agentless Collector, one virtual appliance deployed within your on-premises data center can discover and monitor the performance of VMware virtual machines, database metadata and utilization metrics, and now network connections....

11/7/2024, 12:00:00 AM ~ 11/8/2024, 12:00:00 AM (UTC) Recent Announcements AWS introduces service versioning and deployment history for Amazon ECS services Amazon Elastic Container Service (Amazon ECS) now allows you to view the service revision and deployment history for your long-running applications deployed as Amazon ECS services. This capability makes it easier for you to track and view changes to applications deployed using Amazon ECS, monitor on-going deployments, and debug deployment failures....

7/8/2024, 12:00:00 AM ~ 7/9/2024, 12:00:00 AM (UTC) Recent Announcements Amazon CloudFront announces managed cache policies for web applications Amazon CloudFront announces two new managed cache policies, UseOriginCacheControlHeaders and UseOriginCacheControlHeaders-QueryStrings, for dynamically generated websites and applications that return Cache-Control headers. With the new managed cache policies, CloudFront caches content based on the Cache-Control headers returned by the origin, and defaults to not caching when no Cache-Control header is returned. This functionality was previously available to customers that created custom cache policies, but is now available out-of-the-box for all customers as a managed cache policy....