2023-07-20

7/20/2023, 12:00:00 AM ~ 7/21/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Cases now provides case assignment Amazon Connect Cases now enables agents to easily associate a case with a queue or an individual agent for resolution. Agents can view and filter cases assigned to their queue and managers can directly assign cases to individual agents. Case assignment helps companies’ service and support teams work more efficiently and reduce time to resolve customer questions and issues by clearly tracking case activities and resolution ownership....

July 20, 2023

2023-07-17

7/17/2023, 12:00:00 AM ~ 7/18/2023, 12:00:00 AM (UTC) Recent Announcements Amazon ECS adds domainless gMSA authentication for Linux and Windows containers Amazon Elastic Container Service (ECS) announces domainless Group Managed Service Account (gMSA) support for Linux and Windows containers running on Amazon EC2. This integration allows applications hosted on Amazon ECS (on EC2) to easily authenticate with Microsoft Active Directory (AD) to access network shared resources. With this launch, customers can run containers that require AD authentication without joining the ECS nodes to the domain, even during autoscaling events....

July 17, 2023

2023-07-14

7/14/2023, 12:00:00 AM ~ 7/17/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches APIs to programmatically delete Routing Profiles and Queues Amazon Connect now provides APIs to programmatically delete routing profiles and queues. You can now remove routing profile and queue resources that are no longer applicable, streamlining your contact center as requirements change and you adapt to new strategies for call flows, agent groups and other routing configurations. Deleting unused resources also frees up capacity in your service limits, giving you room to create new routing profiles and queues....

July 14, 2023

2023-06-28

6/28/2023, 12:00:00 AM ~ 6/29/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Kinesis Data Analytics Studio now supports Apache Flink version 1.15 Customers can now use Apache Flink 1.15 with Amazon Kinesis Data Analytics Studio to perform ad hoc queries to quickly inspect data streams and build and run stream processing applications in minutes. Amazon Linux announces support for secure boot with AL2023.1 Today we are announcing the support for UEFI Secure Boot on Amazon Linux instances....

June 28, 2023

2023-06-26

6/26/2023, 12:00:00 AM ~ 6/27/2023, 12:00:00 AM (UTC) Recent Announcements AWS Glue now supports native Snowflake connectivity with new ETL capabilities (preview) AWS Glue for Spark now supports the Snowflake connector for Spark out-of-the-box with new ETL capabilities enabling users to preview Snowflake data, use Snowflake SQL queries as a source, and write to new or existing Snowflake tables. AWS Glue Studio offers a visual extract-transform-and-load (ETL) interface that helps ETL developers to author, run, and monitor AWS Glue ETL jobs quickly....

June 26, 2023