amazon-rds

1/22/2025, 12:00:00 AM ~ 1/23/2025, 12:00:00 AM (UTC) Recent Announcements Amazon CloudWatch Observability add-on launches one step onboarding for EKS workloads You can now enable Amazon CloudWatch Observability add-on on your EKS cluster with 1-click when provisioning. With 1-click enablement, CloudWatch Observability add-on turns on CloudWatch Container Insights and Application Signals together, enabling you to the understand the health and performance of your applications out of the box. CloudWatch Observability add-on integrates with EKS Pod Identity such that you can simply create a recommended IAM role for the add-on and re-use it across your clusters when creating them, saving you time and effort....

1/21/2025, 12:00:00 AM ~ 1/22/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops Amazon Connect agent workspace now supports the ability to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to a customer service agent’s local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops, providing a better experience for both end customers and agents....

1/10/2025, 12:00:00 AM ~ 1/13/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens launches agent performance evaluations for email contacts You can now evaluate agent performance on emails in Amazon Connect, enabling managers to assess agent performance across contact channels (voice, chat, email, and tasks) in a single easy-to-use web interface, and get aggregated insights across cohorts of agents over time. With this launch, managers can evaluate agent performance by reviewing email threads and additional details of the email interaction (e....

12/20/2024, 12:00:00 AM ~ 12/23/2024, 12:00:00 AM (UTC) Recent Announcements Amazon EKS expands catalog of upgrade insight checks Today, Amazon Elastic Kubernetes Service (EKS) announces new enhancements to upgrade insights, a feature that surfaces cluster configuration issues that may impact your ability to successfully upgrade a cluster to a newer version of Kubernetes. With these new enhancements, EKS upgrade insights will scan and warn on cluster health and version compatibility issues between different Kubernetes and EKS components such as kubelet, kube-proxy and EKS add-ons....

12/19/2024, 12:00:00 AM ~ 12/20/2024, 12:00:00 AM (UTC) Recent Announcements AWS Backup now supports resource type and multiple tag selections in backup policies in the AWS GovCloud (US) Regions Today, AWS Backup announces additional options to assign resources to a backup policy on AWS Organizations in the AWS GovCloud (US) Regions. Customers can now select specific resources by resource type and exclude them based on resource type or tag. They can also use the combination of multiple tags within the same resource selection....