2024-04-16

4/16/2024, 12:00:00 AM ~ 4/17/2024, 12:00:00 AM (UTC) Recent Announcements AWS CloudFormation ChangeSets now offer enhanced change visibility for deployments AWS CloudFormation enhances ChangeSets to provide a detailed preview of the actions that CloudFormation will take in a deployment. This launch helps improve your ability to assess whether a deployment will cause unintended changes to running resources. Amazon Cognito is now available in Europe (Spain) Region Amazon Cognito is now available in Europe (Spain) Region....

April 16, 2024

2024-02-23

2/23/2024, 12:00:00 AM ~ 2/26/2024, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides time zone support for agent shift profiles Amazon Connect now provides time zone setting for shift profiles in agent scheduling, enabling contact center managers to reduce time spent configuring and maintaining agent shift configurations. Amazon EMR Serverless is now available in Europe (Spain) Region Amazon EMR is excited to announce that Amazon EMR Serverless is now available in Europe (Spain) Region....

February 23, 2024

2023-11-15

11/15/2023, 12:00:00 AM ~ 11/16/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches updated hours of operation UI with CloudTrail support Amazon Connect launches a new hours of operation UI with an enhanced user experience, AWS CloudTrail coverage and tagging. Hours of operation let you indicate when your call center is open, and are used when building flows and routing contacts to agents. Now when your operating hours are configured or modified in the Amazon Connect admin website, a record of that activity is available in AWS CloudTrail for visibility, reporting, and compliance....

November 15, 2023

2023-11-06

11/6/2023, 12:00:00 AM ~ 11/7/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now makes it easier to deliver persistent chat experiences for your customers Amazon Connect now offers a new flow block to enable persistent chats, making it easier to deliver long lasting chat experiences for your customers. Persistent chats enable customers to resume previous conversations with the context, metadata, and transcripts carried over, eliminating the need for customers to repeat themselves and allowing agents to provide personalized service with access to the entire conversation history....

November 6, 2023

2023-09-05

9/5/2023, 12:00:00 AM ~ 9/6/2023, 12:00:00 AM (UTC) Recent Announcements Amazon EC2 High Memory instances now available in Asia Pacific (Seoul) Region Starting today, Amazon EC2 High Memory instances with 9TiB of memory (u-9tb1.112xlarge) are now available in Asia Pacific (Seoul) Region. Customers can start using these new High Memory instances with On Demand and Savings Plan purchase options. AWS Trusted Advisor adds 1 new fault tolerance check AWS Trusted Advisor now supports a new fault tolerance check for events that fail processing during asynchronous invocations with AWS Lambda....

September 5, 2023