2025-02-28
2/28/2025, 12:00:00 AM ~ 3/3/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches the ability for agents to exchange shifts with each other Amazon Connect now allows agents to exchange shifts with each other, providing greater schedule flexibility without compromising service levels. With this launch, agents can initiate shift trades directly, allowing them to manage unexpected life events without using time off. Additionally, contact center managers can now automate some approvals while ensuring others are approved manually — reducing admin work without sacrificing controls when needed....