2023-04-26
4/26/2023, 12:00:00 AM ~ 4/27/2023, 12:00:00 AM (UTC) Recent Announcements Contact Lens for Amazon Connect evaluation capabilities are now generally available Contact Lens for Amazon Connect now provides a set of evaluation capabilities (GA) that enable contact center managers to create evaluation forms with criteria (e.g., agent adherence to talk scripts or compliance with sensitive data collection practices) that can be scored using Contact Lens’ machine learning powered speech analytics, and view aggregated agent performance results....