amazon-connect

1/21/2025, 12:00:00 AM ~ 1/22/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops Amazon Connect agent workspace now supports the ability to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to a customer service agent’s local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops, providing a better experience for both end customers and agents....

1/17/2025, 12:00:00 AM ~ 1/20/2025, 12:00:00 AM (UTC) Recent Announcements AWS CodeBuild now supports test splitting and parallelism You can now split your tests and run them across multiple, parallel-running compute environments. Based on your sharding strategy, CodeBuild will divide your tests and run them across the specified number of parallel environments. AWS CodeBuild is a fully managed continuous integration service that compiles source code, runs tests, and produces ready-to-deploy software packages....

1/16/2025, 12:00:00 AM ~ 1/17/2025, 12:00:00 AM (UTC) Recent Announcements AWS CodePipeline introduces new debugging experience in AWS Management Console AWS CodePipeline now offers an enhanced debugging experience in the AWS Management Console, enabling you to identify and resolve pipeline failures more efficiently. The new debugging interface introduces a dedicated debugging page, accessible through the left navigation bar’s “Action details” button.\n This page presents a simplified pipeline view with execution and action details displayed in a side panel....

1/10/2025, 12:00:00 AM ~ 1/13/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens launches agent performance evaluations for email contacts You can now evaluate agent performance on emails in Amazon Connect, enabling managers to assess agent performance across contact channels (voice, chat, email, and tasks) in a single easy-to-use web interface, and get aggregated insights across cohorts of agents over time. With this launch, managers can evaluate agent performance by reviewing email threads and additional details of the email interaction (e....

1/8/2025, 12:00:00 AM ~ 1/9/2025, 12:00:00 AM (UTC) Recent Announcements Announcing the general availability of a new AWS Local Zone in New York City Today, AWS announces the general availability of a new AWS Local Zone in New York City, supporting a wide range of workloads at the edge. This new Local Zone offers Amazon Elastic Compute Cloud (Amazon EC2) C7i, R7i, M6i, and M6in instances and Amazon Elastic Block Store (Amazon EBS) volume types gp2, gp3, io1, sc1, and st1....