amazon-connect

2/26/2025, 12:00:00 AM ~ 2/27/2025, 12:00:00 AM (UTC) Recent Announcements Amazon RDS now provides visibility into IAM DB Authentication metrics and logs Amazon Relational Database Service (RDS) IAM Database Authentication (IAM DB Auth) now provides enhanced observability through metrics and logs. It enables customers to investigate and resolve authentication issues when connecting to RDS databases.\n Database connection authentication issues can occur due to multiple reasons such as configuration or permission issues with your IAM policy, using expired tokens, throttling, etc....

2/4/2025, 12:00:00 AM ~ 2/5/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Contact Lens can now automatically email agents about completed performance evaluations Contact Lens now enables businesses to send automatic email notifications to agents when their contacts are evaluated, so they can review the evaluations and improve their performance. Managers can create rules to send emails based on specific evaluation criteria. For example, you can set up automatic notifications for agents who receive evaluation scores below 50%, ensuring prompt attention to performance opportunities....

2/3/2025, 12:00:00 AM ~ 2/4/2025, 12:00:00 AM (UTC) Recent Announcements AWS Batch launches new features for access control and management of AWS Batch on EKS workloads AWS Batch on EKS now supports configurable Kubernetes namespaces, Persistent Volume Claims (PVCs), subPath to Kubernetes pod container volumes, and Kubernetes pod annotations. Using different Kubernetes namespaces for your AWS Batch jobs, you can improve workload isolation by defining job permission boundaries both within EKS cluster and for access to other AWS services....

1/31/2025, 12:00:00 AM ~ 2/3/2025, 12:00:00 AM (UTC) Recent Announcements AWS Transfer Family web apps are now available in 20 additional Regions AWS Transfer Family web apps are now available in the following additional Regions: North America (N. California, Canada West, Canada Central), South America (São Paulo), Europe (London, Paris, Zurich, Milan, Spain), Africa (Cape Town), Israel (Tel Aviv), Middle East (Bahrain, UAE), and Asia Pacific (Osaka, Hong Kong, Hyderabad, Jakarta, Melbourne, Seoul, Mumbai)....

1/22/2025, 12:00:00 AM ~ 1/23/2025, 12:00:00 AM (UTC) Recent Announcements Amazon CloudWatch Observability add-on launches one step onboarding for EKS workloads You can now enable Amazon CloudWatch Observability add-on on your EKS cluster with 1-click when provisioning. With 1-click enablement, CloudWatch Observability add-on turns on CloudWatch Container Insights and Application Signals together, enabling you to the understand the health and performance of your applications out of the box. CloudWatch Observability add-on integrates with EKS Pod Identity such that you can simply create a recommended IAM role for the add-on and re-use it across your clusters when creating them, saving you time and effort....