amazon-connect

10/6/2022, 12:00:00 AM ~ 10/7/2022, 12:00:00 AM (UTC) Recent Announcements Incident Manager from AWS Systems Manager now streamlines responses to Jira Service Management (JSM) Incidents Customers using Atlassian Jira Service Management (JSM), Data Center version can respond, investigate and resolve incidents affecting their AWS-hosted applications via AWS Systems Manager Incident Manager and the AWS Service Management Connector. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues....

10/3/2022, 12:00:00 AM ~ 10/4/2022, 12:00:00 AM (UTC) Recent Announcements Amazon FSx for OpenZFS is now available in Asia Pacific (Mumbai), Asia Pacific (Seoul), Asia Pacific (Hong Kong), and Europe (Stockholm) Regions You can now launch Amazon FSx for OpenZFS file systems in four additional AWS Regions: Asia Pacific (Mumbai), Asia Pacific (Seoul), Asia Pacific (Hong Kong), and Europe (Stockholm). Amazon Machine Images now support Instance Metadata Service Version 2 by default...

9/30/2022, 12:00:00 AM ~ 10/3/2022, 12:00:00 AM (UTC) Recent Announcements Amazon RDS for MySQL supports new minor version 5.7.39 Amazon Relational Database Service (Amazon RDS) for MySQL now supports MySQL minor version 5.7.39. We recommend that you upgrade to the latest minor versions to fix known security vulnerabilities in prior versions of MySQL, and, to benefit from the numerous fixes, performance improvements, and new functionality added by the MySQL community....

9/27/2022, 12:00:00 AM ~ 9/28/2022, 12:00:00 AM (UTC) Recent Announcements Amazon EMR Serverless is now available in 12 additional AWS Regions Amazon EMR is excited to announce that Amazon EMR Serverless is now available in Asia Pacific (Mumbai, Seoul, Singapore, and Singapore), Canada (Central), Europe (Frankfurt, London, Paris, and Stockholm), South America (Sao Paulo), US West (N. California), and US East (Ohio) regions. These regions are in addition to the existing US East (N....

9/26/2022, 12:00:00 AM ~ 9/27/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides a queue dashboard Amazon Connect now provides a dashboard that enables you to view and compare real-time queue performance through time series graphs. You can review key metrics including service level, contacts queued, and average handle time to track and improve queue performance. For example, you can see when the current week service levels are lower than the prior week and determine if this is correlated with an increase in incoming contacts or average handle time to determine and implement corrective actions....