amazon-connect

4/17/2023, 12:00:00 AM ~ 4/18/2023, 12:00:00 AM (UTC) Recent Announcements Prepare data easily with Amazon Personalize and Amazon SageMaker Data Wrangler integration Amazon Personalize is integrating with Amazon SageMaker Data Wrangler to make it easier for customers to import and prepare their data. Amazon Personalize enables developers to improve customer engagement through personalized product and content recommendations – no ML expertise required. The quality of data used for model training affects the quality of the recommendations, which makes data aggregation and preparation a critical step to get high-quality recommendations using Amazon Personalize....

4/10/2023, 12:00:00 AM ~ 4/11/2023, 12:00:00 AM (UTC) Recent Announcements Amazon ECS on AWS Fargate now supports FIPS 140-2 on AWS Fargate in AWS GovCloud (US) Regions Starting today, customers can deploy their workloads on Amazon ECS on AWS Fargate in a manner compliant with Federal Information Processing Standard (FIPS) 140-2. FIPS is a U.S. and Canadian government standard that specifies the security requirements for cryptographic modules that protect sensitive information....

3/30/2023, 12:00:00 AM ~ 3/31/2023, 12:00:00 AM (UTC) Recent Announcements AWS Lake Formation now available in AWS Middle East (UAE) Region AWS Lake Formation is a service that allows you to set up a secure data lake in days. A data lake is a centralized, curated, and secured repository that stores your data, both in its original form and prepared for analysis. A data lake enables you to break down data silos and combine different types of analytics to gain insights and guide better business decisions....

3/27/2023, 12:00:00 AM ~ 3/28/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides step-by-step guides in agent workspace Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during a customer interaction....

3/24/2023, 12:00:00 AM ~ 3/27/2023, 12:00:00 AM (UTC) Recent Announcements Amazon EMR on EKS adds support for JEG pod placement for managed endpoints We are excited to announce support for defining where a Jupyter Enterprise Gateway (JEG) pod can be deployed when running interactive Spark workloads using managed endpoints. Amazon EMR on EKS enables customers to run open-source big data frameworks such as Apache Spark on Amazon EKS. Amazon EMR on EKS customers setup and use a managed endpoint (available in preview) to run interactive workloads using integrated development environments (IDEs) such as EMR Studio....