amazon-connect

1/2/2026, 12:00:00 AM ~ 1/5/2026, 12:00:00 AM (UTC) Recent Announcements AWS Clean Rooms now supports detailed monitoring for collaboration queries Today, AWS Clean Rooms announces the launch of detailed monitoring for SQL queries in a collaboration. This new capability publishes detailed metrics to CloudWatch for operational monitoring of collaborations, including query performance and resource utilization.\n You can choose to publish detailed monitoring metrics for SQL queries run in a Clean Rooms collaboration to CloudWatch, helping you improve the observability for your workloads at scale....

12/29/2025, 12:00:00 AM ~ 12/30/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect dashboards now support filtering metrics based on custom business dimensions Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your unique business need. For example, if your queue handles contacts across product lines, you can filter metrics by product line to compare handle times and determine where agents need product training....

12/26/2025, 12:00:00 AM ~ 12/29/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect expands automated agent performance evaluations to 5 additional languages Amazon Connect now automates agent performance evaluations in Portuguese, French, Italian, German, and Spanish using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language evaluation and can complete assessments in English, even when the conversation is in another language....

12/15/2025, 12:00:00 AM ~ 12/16/2025, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now supports multiple choice and date questions in evaluation forms Amazon Connect provides two new evaluation question types to capture deeper insights on human and AI agent performance. Managers can now create questions that allow multiple answer selections, such as the products that the customer was interested in during a sales conversation. Additionally, managers can capture dates for customer and agent actions within evaluation forms....

12/5/2025, 12:00:00 AM ~ 12/8/2025, 12:00:00 AM (UTC) Recent Announcements Amazon OpenSearch Service now supports automatic semantic enrichment Amazon OpenSearch Service now brings automatic semantic enrichment to managed clusters, matching the capability we launched for OpenSearch Serverless earlier this year. This feature allows you to leverage the power of semantic search with minimal configuration effort.\n Traditional lexical search only matches exact phrases, often missing relevant content. Automatic semantic enrichment understands context and meaning, delivering more relevant results....