amazon-connect

7/27/2022, 12:00:00 AM ~ 7/28/2022, 12:00:00 AM (UTC) Recent Announcements Amazon S3 increases the maximum number of S3 Access Points and adds support for Amazon Redshift, Amazon CloudFront, and Amazon SageMaker Feature Store You can now create up to 10,000 Amazon S3 Access Points per region per account to manage granular access permissions across your different applications. In addition, access points now support Amazon SageMaker, Amazon Redshift, and Amazon CloudFront, helping you use access point aliases directly with your applications as a replacement for S3 bucket names....

7/15/2022, 12:00:00 AM ~ 7/18/2022, 12:00:00 AM (UTC) Recent Announcements Amazon SageMaker adds ml.g5, ml.p4d, and ml.c6i instances for model deployment Amazon SageMaker expands access to new ML instances so customers can deploy models on the best instance for their workloads. Now, customers can use ml.g5, ml.p4d, and ml.c6i instances for Asynchronous and Real-time model deployment options. AWS Lambda Powertools for TypeScript is now generally available We are excited to announce the general availability of AWS Lambda Powertools for TypeScript, an open-source developer library to help you incorporate Well-Architected Serverless best practices into your Lambda function code as early and as fast as possible....

6/30/2022, 12:00:00 AM ~ 7/1/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Interactive Video Service launches edge location in Colombia Amazon Interactive Video Service (Amazon IVS) announces its first point of presence (PoP) in Colombia. The new edge location will enable streamers and viewers based in Colombia to enjoy lower latency, better video quality, and increased capacity. Amazon Connect now supports branching of flows based on Lex confidence scores Amazon Connect now allows you to further personalize, the automated self-service customer experience using Amazon Lex intent confidence scores as a branch within your flows....

6/23/2022, 12:00:00 AM ~ 6/24/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Wisdom now enables you to integrate agent assistance capabilities into custom agent applications Amazon Connect Wisdom now provides a JavaScript library (WisdomJS) to integrate agent assistance capabilities into your homegrown or third-party agent application, enabling you to increase agent productivity and improve customer satisfaction without having to migrate your agents to another application. Amazon Connect Wisdom reduces the time agents spend searching for answers and enables quick resolution of customer issues by providing knowledge search and real-time recommendations while agents talk with customers....

6/20/2022, 12:00:00 AM ~ 6/21/2022, 12:00:00 AM (UTC) Recent Announcements AWS Managed Microsoft AD enables flexible control over directory settings AWS Directory Service for Microsoft Active Directory (AWS Managed Microsoft AD) now provides you the flexibility to update your directory settings. This makes it easier to meet your specific security and compliance requirements across all new and existing directories. Starting today, you can update your directory settings and AWS Managed Microsoft AD applies the updated settings to all domain controllers, automatically....