9/27/2022, 12:00:00 AM ~ 9/28/2022, 12:00:00 AM (UTC) Recent Announcements Amazon EMR Serverless is now available in 12 additional AWS Regions Amazon EMR is excited to announce that Amazon EMR Serverless is now available in Asia Pacific (Mumbai, Seoul, Singapore, and Singapore), Canada (Central), Europe (Frankfurt, London, Paris, and Stockholm), South America (Sao Paulo), US West (N. California), and US East (Ohio) regions. These regions are in addition to the existing US East (N....
9/26/2022, 12:00:00 AM ~ 9/27/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides a queue dashboard Amazon Connect now provides a dashboard that enables you to view and compare real-time queue performance through time series graphs. You can review key metrics including service level, contacts queued, and average handle time to track and improve queue performance. For example, you can see when the current week service levels are lower than the prior week and determine if this is correlated with an increase in incoming contacts or average handle time to determine and implement corrective actions....
9/14/2022, 12:00:00 AM ~ 9/15/2022, 12:00:00 AM (UTC) Recent Announcements Direct VPC routing for AWS Outposts rack is now available With direct VPC routing for AWS Outposts rack, you can now directly use the VPC private IP address of an Amazon EC2 instance on Outposts rack to communicate with your on-premises network. This new direct VPC routing mode is an alternative to the Customer-owned IP (CoIP) routing mode where Outposts rack uses a separate IP address pool provided by you from your on-premises network....
9/6/2022, 12:00:00 AM ~ 9/7/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect Voice ID now detects fraud risk from voice spoofing during customer calls Amazon Connect Voice ID now detects fraud risk from voice-based deception techniques such as voice manipulation during customer calls, helping you make your voice interactions more secure. For example, Voice ID can detect, in real-time, if an imposter is using a speech synthesizer to spoof a caller’s voice and bluff the agent or Interactive Voice Response (IVR) system....
9/2/2022, 12:00:00 AM ~ 9/5/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect launches API to search for queues by name, description and tags Amazon Connect now provides a new API to search for queues in your Amazon Connect instance. This new API provides a programmatic and flexible way to search for queues by name, description, or tags. For example, you can now use this API to search for all queues with “priority” in the description....