amazon-connect

3/27/2023, 12:00:00 AM ~ 3/28/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides step-by-step guides in agent workspace Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during a customer interaction....

3/24/2023, 12:00:00 AM ~ 3/27/2023, 12:00:00 AM (UTC) Recent Announcements Amazon EMR on EKS adds support for JEG pod placement for managed endpoints We are excited to announce support for defining where a Jupyter Enterprise Gateway (JEG) pod can be deployed when running interactive Spark workloads using managed endpoints. Amazon EMR on EKS enables customers to run open-source big data frameworks such as Apache Spark on Amazon EKS. Amazon EMR on EKS customers setup and use a managed endpoint (available in preview) to run interactive workloads using integrated development environments (IDEs) such as EMR Studio....

3/20/2023, 12:00:00 AM ~ 3/21/2023, 12:00:00 AM (UTC) Recent Announcements Amazon EMR now supports Amazon EC2 C7g (Graviton3) instances We are excited to announce the support for Graviton3-based instances in Amazon EMR. You can now use Amazon EC2 C7G instances with EMR on EC2 and Amazon EKS. AWS Graviton3 processors are the latest in the AWS Graviton processor family. They provide better compute performance, floating point performance and support DDR5 memory that provides 50% more memory bandwidth as compared to DDR4....

3/13/2023, 12:00:00 AM ~ 3/14/2023, 12:00:00 AM (UTC) Recent Announcements Amazon OpenSearch Service now supports OpenSearch version 2.5 You can now run OpenSearch and OpenSearch Dashboards version 2.5 in Amazon OpenSearch Service. With OpenSearch 2.5, OpenSearch Service adds several new features and enhancements such as support for Security Analytics, support for Point in Time Search, improvements to observability and geospatial functionality. Amazon QuickSight adds hide collapsed columns control for Pivot table...

3/10/2023, 12:00:00 AM ~ 3/13/2023, 12:00:00 AM (UTC) Recent Announcements Amazon SageMaker Data Wrangler now supports Amazon EMR Hive as a big query engine Amazon SageMaker Data Wrangler reduces the time it takes to aggregate and prepare data for machine learning (ML) from weeks to minutes in Amazon SageMaker Studio. Data Wrangler enables you to access data from a wide variety of popular sources (Amazon S3, Amazon Athena, Amazon Redshift, Amazon EMR Presto, Snowflake) and over 40 other third-party sources....