amazon-connect

1/20/2023, 12:00:00 AM ~ 1/23/2023, 12:00:00 AM (UTC) Recent Announcements Amazon FSx for Windows File Server is now available in the AWS Middle East (UAE) Region Customers can now create Amazon FSx for Windows File Server file systems in the AWS Middle East (UAE) Region. Announcing the new private offers page in the AWS Marketplace Console Today, AWS announces the new private offers page in the AWS Marketplace Console, giving customers a consolidated view of available AWS Marketplace private offers....

12/30/2022, 12:00:00 AM ~ 1/2/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Connect expands DID & Toll-free numbers available in 6 countries Amazon Connect has expanded to support inbound telephone numbers across 6 additional countries, Iceland, Brunei and Serbia from the Europe (London) and Europe (Frankfurt) regions and Guatemala, Nicaragua and Bolivia from the US East (N. Virginia) and US West (Oregon) regions. With the ability to reach customers across the the globe with Amazon Connect, you can now support inbound calls to more than 77 countries globally....

12/29/2022, 12:00:00 AM ~ 12/30/2022, 12:00:00 AM (UTC) Recent Announcements Announcing firewall status message for AWS Network Firewall Starting today, AWS Network Firewall provides a status message about the current state of each firewall endpoint. This further simplifies troubleshooting firewall endpoint failures by displaying an error message describing the reason for a firewall endpoint failure and reduces mean time to recovery by providing steps to recover the firewall endpoint. Amazon Connect Wisdom now supports PDF & Word documents...

12/27/2022, 12:00:00 AM ~ 12/28/2022, 12:00:00 AM (UTC) Recent Announcements Amazon Connect now provides “idle” chat participant events with auto close capability Amazon Connect Chat now provides the ability to programmatically monitor the activity status of customers and agents participating in a chat conversation. A participant can be marked as “idle” based on a configurable inactivity timer which can trigger events such as an “Are you still there?” message to the customer....

12/22/2022, 12:00:00 AM ~ 12/23/2022, 12:00:00 AM (UTC) Recent Announcements AWS Organizations console adds support to centrally manage region opt-in settings on AWS accounts Today, we are enhancing the AWS Organizations console to enable you to centrally view and update the region opt-in settings for your AWS accounts. With this launch, you can now use the console to easily perform these operations without logging into each account separately. We already launched Organizations console support for alternate contacts and primary contact information, and support for additional account settings will be available in future releases....