amazon-connect

5/12/2023, 12:00:00 AM ~ 5/15/2023, 12:00:00 AM (UTC) Recent Announcements AWS Marketplace introduces new self-service listing feature for single AMI products AWS Marketplace now features a new self-service listing experience in the AWS Marketplace Management Portal for single AMI products. The new feature enables AWS Marketplace sellers to publish and update AMI listings more quickly and easily. This feature enables you to directly interact with AWS Marketplace catalog to create, preview, test, and update your product listing without needing AWS Marketplace to manually process your inputs....

5/2/2023, 12:00:00 AM ~ 5/3/2023, 12:00:00 AM (UTC) Recent Announcements Amazon Inspector now allows customers to search its vulnerability intelligence database Amazon Inspector now allows customers to search its vulnerability intelligence database if any of the Inspector scanning types is activated. With this expanded capability, customers can retrieve the details for any vulnerability stored in Inspector vulnerability database and covered by Inspector’s scanning engine by simply providing a Common Vulnerability and Enumerations (CVE) ID, for example, “CVE-2023-1264“....

4/28/2023, 12:00:00 AM ~ 5/1/2023, 12:00:00 AM (UTC) Recent Announcements Amazon RDS now supports M7g and R7g database (DB) instances AWS Graviton3-based M7g and R7g database instances are now generally available for Amazon Relational Database Service (RDS). Graviton3-based instances provide up to a 30% performance improvement and up to a 27% price/performance improvement over Graviton2-based instances on RDS for open-source databases depending on database engine, version, and workload. You can launch these database instances when using Amazon RDS for MySQL, Amazon RDS for PostgreSQL, and Amazon RDS for MariaDB....

4/26/2023, 12:00:00 AM ~ 4/27/2023, 12:00:00 AM (UTC) Recent Announcements Contact Lens for Amazon Connect evaluation capabilities are now generally available Contact Lens for Amazon Connect now provides a set of evaluation capabilities (GA) that enable contact center managers to create evaluation forms with criteria (e.g., agent adherence to talk scripts or compliance with sensitive data collection practices) that can be scored using Contact Lens’ machine learning powered speech analytics, and view aggregated agent performance results....

4/17/2023, 12:00:00 AM ~ 4/18/2023, 12:00:00 AM (UTC) Recent Announcements Prepare data easily with Amazon Personalize and Amazon SageMaker Data Wrangler integration Amazon Personalize is integrating with Amazon SageMaker Data Wrangler to make it easier for customers to import and prepare their data. Amazon Personalize enables developers to improve customer engagement through personalized product and content recommendations – no ML expertise required. The quality of data used for model training affects the quality of the recommendations, which makes data aggregation and preparation a critical step to get high-quality recommendations using Amazon Personalize....